ITSM/ITIL Administrator Summary: Signature Consultants seeking an ITSM/ITIL Administrator for an opportunity with a client in York, SC.
Function as technical expert for Ivanti suite
Design, develop and implement enterprise wide ITSM solution
Identify and implement system enhancements to the Ivanti Service Desk module to streamline ITIL process workflows
Set up workflows, configuration changes, and developing service desk reports using Ivanti service desk suite.
Building objects, developing windows and views using Ivanti Service Management suite
Develop solutions within the Service Management, Asset Management and Endpoint Management suite(s) and apply User Interface concepts
Develops sound innovative solutions which enable process optimization and automation and create business value
5+ years of IT Service Management experience
2+ years of experience using Ivanti IT Service Management solutions preferred (i.e Service Desk, Knowledge Management, Asset Management, Product Catalog, Self-Service).
Demonstrated ability to design, develop and implement moderate to complex ITSM enterprise solutions.
Software Development experience in .Net or Java
Strong understanding of SQL database structure to aid in reporting and design
ITIL Certification is desirable
About Signature Consultants, LLC
Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.