· Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations.· Manages team meetings and participate in operations/client leadership meetings & conference calls.· Recommends innovative suggestions on incentive programs to motivate floor staff· Monitors AMO’s using variety of resources after which coaching in one-on-one improvement sessions or weekly/businessreview.· Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor,maintaining order and ensuring that company policies are observed.Producing tools for possible use in helping coach anddevelop the best Service Representatives.· Communicates to the AMO’s any new requirements, changes, updates on all support related information as well as company information.· Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions.· Performing special projects & other duties as required.· Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence
