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DescriptionYou Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.The Communications Compliance Review (CCR) team manages marketing creative development and creative review processes for the United States. We are a part of Enterprise Marketing Platforms & Solutions (EMPS), which is the hub for marketing campaign execution and capabilities for American Express worldwide.As the first line of defense in ensuring that marketing materials are accurate and compliant, our team is responsible for continuously improving processes that prevent customer harm in marketing and is subject to ongoing internal audits and external exams.The successful candidate will play a key role in managing exams and audits and maintaining a strong control environment while influencing business processes and strategies. They will also work with American Express National Bank management, compliance officers and auditors to strengthen marketing controls, manage and close control gaps, remediate customer harm when necessary, and liaise with regulators.Responsibilities include, but are not limited to:Supporting the coordination, response and remediation activities for exams and audits across CCR
Analyze data from the process, quality errors, compliance reviews and auditor feedback to proactively identify weak points in our marketing process and strengthen them
Maintaining an effective control environment and responding to operational breakdowns
Managing Corrective Action Plans and Operational Risk Events as needed
Collaborating with peers to identify process improvements and implement prevention strategies to strengthen controls and mitigate operational risk
Partnering with stakeholders, particularly Line of Business Compliance and Risk Management teams, to keep informed of internal and external changes that may impact CCR processes
Providing support for the testing and management of CCR Process Risk Self Assessments (PRSAs)
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We back our colleagues with the support they need to thrive, professionally and personally.That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs,colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.QualificationsTwo (2) or more years' experience in a Risk Management, Operational Excellence or Compliance in a highly regulated domain
Improvement and transformation experience with operational, control and/or compliance processes is strongly preferred
Familiarity with consumer banking regulations (Reg Z, Reg E, UDAAP, Fair Lending, etc)
Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization
Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives
Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change
Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments
Experience leading, engaging and motivating diverse teams through complexities to deliver results
Ability to adapt quickly to shifting priorities, multiple demands, ambiguity and rapid change
College degree or equivalent work experience
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Job: CompliancePrimary Location: United StatesOther Locations: US-Arizona-Phoenix, US-New York-New York, US-Florida-SunriseSchedule Full-timeReq ID: 21032325
