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Claims Adjuster - Auto DamageAs an auto damage claims adjuster, you'll have a key role on our claims team. You will be responsible for managing, coordinating, and making critical decisions regarding the repair process for our customers. Serving as the Company's representative with our customers, you'll also work closely with body shops and others to negotiate repair pricing and assess liability. This role will also provide the opportunity to rely on your leadership and conflict management skills as you direct the repair process from beginning to end.If you're a critical thinker with strong attention to detail and a passion for customer service, you'll feel right at home at Progressive. Bring your expertise in decision making, managing and negotiation to Progressive, and you'll benefit from a collaborative, supportive team.Location:Rapid City, South Dakota and surrounding area.Duties and Responsibilities:
Identify and assess related and unrelated (prior) auto damage and set clear
expectations on timeline for repairs and outcome
Inspect vehicles and write estimates, documenting claim related information and
making decisions consistent with claims standards and local laws
Complete timely estimates, documenting updates
Make total loss determinations and establishes total loss evaluations
Develop strong relationships with body shop owners, managers and technicians
Stay connected with customers, providing timely updates on repair process
Evaluate and handle payments of claims and resolution of claims without
payments
Review and determine validity of any supplement requests
Qualifications:
Bachelor's degree or a combined total of five years of work experience and/or
college education
One year in the automotive repair/appraisal or insurance industry
Work or educational experience must include:
o Making decisionso Solving problemso Planning, prioritizing and organizingo Effectively communicating verbally and in writingo Customer service
Valid driver's license and auto insurance
Previous experience in the following is strongly preferred, but not required:
o Experience in the auto insurance industryo Understanding coverage and liabilityBenefits and Perks:As one of the largest insurance companies in the country, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. Progressive employees also benefit from:
Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of
us with an annual bonus based on company performance
Ability to work independently and manage inventory while adjusting claims
Structured support system that encourages continued career development
Paid training and tuition assistance
Inclusive, friendly culture with Employee Resource Groups
Dedication to work/life balance including beginning to earn paid time off after
your first two weeks
Wellness program with discounts & rewards and the standard benefits (medical,
dental, vision, 401k)Apply today!Equal Opportunity EmployerJob: ClaimsTitle: Claims Adjuster - Auto DamageLocation: South Dakota-Rapid CityRequisition ID: 162375
