Vacancy expired!
Excellent Opportunity Service Advisor at Next2New is looking for a competent, friendly service advisor to join our automotive shop. The individual in this role would act as the point of contact for our automotive customers, from initial greet, to service explanation. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills.
Next2New Auto is Repair Shop & Auto Dealer that has been in business for 19 years and we are located on west 12th Street & Marion Road in Sioux Falls.
All levels of experience are welcome to apply, although we prefer a minimum of 5 years in a full-service shop. We offer a very competitive pay to start. Your pay is based off of your experience and knowledge.
This is a full-time position with a minimum of 40 hours per week, with a potential for overtime.
BENEFITS:
IRA with a 3% match
Flexible Schedule
Paid Holiday
Vacation after 1 year
Health Insurance Available
Hours:
Monday-Friday 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 3:00 PM.
REQUIREMENTS
-Greet customers upon arrival to shop
-Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
-Consult with mechanics regarding appropriate service options
-Develop as many solution methods as possible, attempting to keep costs low
-Explain all service options to customers including time and cost estimates
-Provide in-depth information on original equipment manufacturer (OEM) part options
-Advise customers on warranty protections and other potential cost-saving service options
-Track maintenance or repair status, fill out reports on labor and cost of all services
-Perform post-service inspection with customers and answer any questions they may have
-Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
-Manage shop workflow and schedule for mechanics and technicians
-High school diploma or equivalent required
-Bachelors degree preferred
-5+ year in the automotive industry preferred
-Excellent interpersonal communication skills
-Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
-Compassionate, patient demeanor
-Problem solving/critical thinking skills
-Extensive knowledge base of automotive industry and parts
Feel free to call us at 605-360-2275 or stop by to fill out an application with your resume.
