Design and implement our Customer Success Strategy including operational frameworks
Manage the customer experience from sales through to referral ensuring positive customer health
Lead a newly formed customer success team and promote the Reejig values and mission
Own, monitor and track user and customer metrics to drive adoption and engagement in our products and services
Build strong, trusted, long-term relationships with key stakeholders to promote loyalty and retention
Provide consistent communication of the project status and health to the client and internal stakeholders throughout the project life cycle
Work collaboratively with cross functional teams to design and deliver best in class customer experiences for new and existing customers
Qualifications
What you’ll need to be successful:
To be a successful member of the Reejig™ tribe, you will be a senior Customer Success professional who is passionate about customer success, empowering others, and delivering value to customers. You will have
3+ years of experience in (Enterprise) Customer Success, developing, implementing, and tracking customer initiatives
3+ years managing stakeholder engagement
3+ years building and developing clients service teams who meet a high quality of customer service
Experience in empathy mapping and customer journey mapping
A data driven approach to understanding strategic business problems with an ability to create solutions aligned to customer goals
Exceptional communication and relationship building skills
A continuous improvement mindset with demonstrated experience in improving customer metrics and customer journeys while growing ROI
Additional Information
What’s in it for you?
An opportunity to be your best self, part of our rocket ship disrupting the people analytics landscape
Inclusive, team focused environment with great balance for personal and family life
Generous compensation including access to Reejig’s Employee Share Scheme
