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Job DescriptionAs a Customer Service Specialist, you will be the first point of contact for our customers and a direct representation of our brand. You will have the rewarding job of creating exceptional customer experiences as you act in the best interest of the customer; ensure information is accurate; and operate with empathy and integrity. Customer issue resolution is a priority and we strive to resolve issues on the first call. In this role, you-ll have the opportunity to learn and work with multiple system applications and administrative processes, as you ensure a seamless experience for our external customers and internal business partners. This entry-level role provides a strong foothold into an organization and company with multiple career paths.Principal Duties and Responsibilities
Respond to external customers inquiries with timely and accurate information
Follow documented processes/workflow while looking for ways to reduce customer effort
Meet or exceed individual performance goals
Accurately navigate through various system platforms
Meet the expectations of the quality/productivity standards
Share process improvements to enhance customer service and/or efficiency
Ensure privacy of our customers remains the utmost importance
Shifts may vary outside the standard 8:00 a.m. to 5:00 p.m.
May perform other duties as assigned
Job Specifications
High school diploma or equivalent required
Prior relevant experience, military service and/or college degree preferred
Strong customer service skills with the drive to meet/exceed customer needs
Strong verbal/written communication and interpersonal skills
Demonstrated ability to work in a fast paced, structured environment, handling large call volumes
Ability to make sound business decisions, with attention to detail
Computer proficiency essential
Strong work ethic with consistent job attendance history
Detail oriented with a focus on quality and consistently meeting goals
Self-directed with the ability to perform both as part of team and individually
Solution oriented individual demonstrating critical thinking and problem-solving skills
Ability to adapt and work effectively in a continuously changing environment
Training: 3 weeks 8a-4:30pPost Training 3 weeks 9a-5:30pMust be able to work 8a-8p, The first schedule will have a 8p end time.Why Kelly ® ?At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.AboutKelly Services ®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.