Account Supervisor in Cleveland, TN (Cleveland, TN)

Account Supervisor in Cleveland, TN (Cleveland, TN)

21 Jul 2024
Tennessee, Chattanooga 00000 Chattanooga USA

Account Supervisor in Cleveland, TN (Cleveland, TN)

Vacancy expired!

Position:

Account Supervisor

City.: Cleveland Pay:

Location: TN # of Hours: 40

ID: 96318 Shift:

Employment Duration: Full time

The AS oversees the day-to-day tasks associated with managing a shift at a particular account. The primary responsibilities are to ensure that all associate services are completed per the client contract. A primary objective for an AS is to fill the client order each day. All activities that are related to filling a shift fall under the responsibilities of the AS, as well. Supplementary activities can include interviewing and orienting associates, calling to schedule them, completing any training or testing required before the associate can start, calling out to locate absent associates and/or candidates and rescheduling, and tracking payroll reporting to ensure accurate payroll and invoicing. Additional responsibilities related to shift management include completing operations reports, tracking data in additional client or company reports, checking StaffTrack for accurate associate files and completed data input, and managing safety programs. The AS may be called on to perform additional tasks such as the daily management of Group Leads and/or administrative support staff, as well as any strategic projects the account is called upon to complete.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervise Group Leads. Directly supervise Group Leads by assigning tasks, following up on their completion and providing feedback on performance. The Supervisor may also act as a communicator between the Group Lead and the client in difficult matters.

Shift Check-In. Be available during the beginning of the shift(s) assigned and place correctly at the site. Follow up with the client to ensure satisfaction and/or provide information when the order is not filled.

Tracking Associate Attendance/Conduct/Performance. Develop a system by which all information is entered into StaffTrack and/or Gate daily on each associate. This can be completed by the supervisor or delegated and to an administrative staff and overseen.

Fill the Order. Provide clear information to the Service Team about open orders (order board/ Department Requirement sheets) and oversee or perform outbounding to fill the order.

Complete the Daily Operations Report and Call-In. Enter the post-check-in information into the standardized operations report at the conclusion of the shift check-in and provide the information to the client and/or the manager(s) and director responsible for the account by fax and/or voice mail, as instructed.

Safety Management. Complete regular safety checks, issue warnings to violators and complete accident reports when required. This may include managing associates on light duty, providing them with work within restrictions, following up on injury status and entering all pertinent information into Risk Console.

Support the Accounts Development. Through initiative, look for ways to improve the Account by developing and simplifying procedures and finding solutions to problems before being asked.

Recruitment. At least 50 % of his/her time will be spent on a combination of recruiting and shift management to fill positions on a shift.

Education/Experience

Minimum of High School/ GED Knowledge of General Procedures

Organizational Skills

Strong Communication Skills

Basic Computer Skills

Excellent Interpersonal Skills

Technology Skills

Basic Computer Skills (MS Office, Excel, PPT and Word)

Who We Are, How We Work:

Staff Management | SMX partners with Fortune 500 and mid-sized companies to deliver innovative staffing solutions with superior results across a multitude of industries and geographies.

Recruiting, hiring, training, managing, tracking and retaining thousands of temporary workers daily is what we do.

When a client outsources a workforce management program from Staff Management | SMX, a dedicated team works from within the client's facility to become fully integrated into the work environment.

We leverage our expertise in high-volume outsourced workforce management, our experience with leading VMS systems and our vendor-neutral management approach to ensure that you get the best-qualified candidate for the best rate.

As part of the TrueBlue Workforce Management Group, we offer clients a broad range of staffing and outsourced solutions. TrueBlue is the largest industrial staffing firm in the United States, connecting over 100,000 people with work each day, and recruiting over 250,000 full-time employees each year.

We look forward to you joining our team!

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