Customer Service Specialist

The key responsibilities of a Customer Service Representative include, but are not limited to:·Provides administrative assistance and support for all product lines within customer service department and receives customer complaints.·Prepares change notices for customer engineered changes for all product lines and follow up to ensure all changes have been applied to current and new orders, if applicable.·Prepares, processes, reviews and monitors various documents such as customer orders, customer shipments, customer forecasts and replenishments.·Prepares, quotes, and recommends products based on customer needs, and informs customers of shipping date, anticipated delays, and any additional information needed.·Performs the functions of a CSS to include initiating and follow-up with customers and carriers to sell or resolve problems, answer questions, correspondence, and reports.·Performs in a manner that will prevent errors and omissions, and records or files copies of orders.·Prepares and calculates premiums, invoicing, commissions and other accounting related functions.·Creates and maintains computer files and suspense for follow-up action.·Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.