Sr Specialist, Sales Training

The purpose of this job is to identify training needs and develop, implement, and assess the effectiveness of training solutions for the Pilot Sales team.Lead the curriculum development and training facilitation for the Pilot Sales team, using various formats (i.e., instructor-led, virtual, webinar, eLearning, etc.).Conduct needs assessment and analysis to identify development needs and define learning and performance objectives.Create blended learning content aligned with learning objectives.Partner with subject matter experts and other internal stakeholders (e.g., department leadership, Human Resources staff) to identify needs, develop training content, and deliver most appropriate solutions.Develop and implement methods to evaluate, measure and improve employee performance.Monitor and evaluate training effectiveness, success and return on investment.Manage existing content; make timely updates based on internal stakeholder feedback and changes in process or business needs.Maintain awareness of industry developments and Pilot’s products and services to provide relevant training resources.Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assigned