Jewelry Television - At-Home Customer Service Agent (Knoxville)

Jewelry Television - At-Home Customer Service Agent (Knoxville)

01 Aug 2024
Tennessee, Knoxville 00000 Knoxville USA

Jewelry Television - At-Home Customer Service Agent (Knoxville)

Vacancy expired!

As a Jewelry Television At-Home Customer Service Agent your centric focus would be directly dedicated to delivering exceptional customer service to each of our highly valued customers. With world-class customer engagement in areas of customer sales assistance and customer support resolution, Jewelry Television’s Customer Experience Agents are continually striving to build strong, long lasting customer relationships by continually enhancing the Jewelry Television customer experience.

Please use the following link to directly apply for this position:https://chp.tbe.taleo.net/chp03/ats/careers/v2/applyRequisition?org=JEWETELE&cws=37&rid=288

The following Customer Service Agent shifts are currently available:

2:30 pm – 11:00 pm

This is a Monday - Friday position, but weekend and holiday availability are required due to seasonal and other peak volume periods. While the position is At-Home based, it does require all hired applicants to complete 8 weeks of paid in-person training that will be conducted at our 9600 Parkside Drive location.

Responsibilities:

Answers and responds to continuously incoming customer calls with a high degree of courtesy and professionalism

Efficiently and accurately communicate and document customer account information

Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer’s and the company’s best interest

Effectively complete outbound customer follow-up calls as needed

Must be detail oriented with the ability to efficiently and effectively multi-task in a team based Customer Care environment; both internally and externally

Assists customers in purchasing items from a live television show during peak volume times

Recommends related items to be purchased - up-selling similar items to enhance the customer’s overall purchase experience

Educates customers about multiple JTV products and services to include: methods of payment, shipping options, and return policies.

Uses all available resources to actively mitigate and resolve customer complaints and issues

Requirements:

Previous Customer Care work experience is preferred

Strong previous attendance history

Proven ability to work well independently

Willing to provide outstanding customer service

Excellent written, verbal, and telephone skills

Ability to connect with customers using active listening skills

Proficient computer, data entry, and online navigation skills

Strong mitigation and problem-solving skills

JTV Perks:

At-home working environment

Weekly pay period

Outstanding employee benefit program with medical, dental and vision coverage available

401(k) matching contributions

Generous personal/vacation accrual policy

Great employee discount program through local vendors

Exceptional employee discount on JTV product

24-hour private Fitness Center for all JTV employees and their immediate family

On-site Medical Center

Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 27-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015

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