Knoxville, TN | Desktop Support Technician| Full-Time
We are actively recruiting Desktop Support Technician for our client in Knoxville, TN. This is an contract in Knoxville, TN. This Technician will be joining the IT support team. The team is tasked with IT equipment installation, maintenance, and daily support for 5000+ employees and 7000+ computers.
Responsibilities/Experience:
Unboxing, setup, configuring, and installation of new hardware
Providing in-person user support
Installation, configuring, and maintenance of operating systems
Software configuration and updates
Secure disposal of old equipment
Warranty transactions
Other duties as assigned
The Desktop Support team works with a wide variety of modern and legacy operating systems and applications.
Ability to push, pull, and lift up to 60lbs
Ability to think logically and have good judgement
Ability to provide excellent customer service in-person and over the phone
Ability to communicate with others and help them use their computer equipment
Have an excellent understanding of how computers and associated technology work together
Qualifications:
A+ Certification, or other relevant certification(s)
2+ years of computer troubleshooting experience or equivalent education
