On-Call Support Specialist Night Shift

On-Call Support Specialist Night Shift

03 Apr 2019

On-Call Support Specialist Night Shift

Vacancy expired!

Duties and Responsibilities:

Coordinate and schedule the daily loads for drivers to ensure maximum efficiency, profitability, and customer service

Work with customers to ensure their needs are being met

Communicate with drivers constantly throughout the shift to answer questions and solve problems

Organize and complete administration duties

Able to handle high volume of inbound and outbound calls from customers and drivers

Handle a multitude of requests and concerns

Required to complete job files for drivers based on DOT regulations

Must be able to multi task and effectively manage their time

Develop relationships with employees, clients and internal staff

Learn, understand, and follow policies and regulations

Lead, train, and develop self and team

Job Knowledge, Skills, and Abilities:

Must be self-starter (requiring minimal supervision), very organized and detail oriented

Must have the ability and the flexibility to identify and respond to changes in priorities

Oral and written communications are clear, concise, organized, and professional

Must be a proficient communicator and listener

Must present professional and clean image through work attire

Needs to have excellent relationship-building skills

Must be computer literate with high level of proficiency in all Microsoft Applications

Must have the ability to work in a high pressure, fast paced environment

Customer Service experience is a plus

High energy/upbeat personality

Shift:

Monday “ Friday; 40 hours per week

4:30p “ 1a

Potential Overtime with weekends

Holidays are mandatory

To apply for this position, reply to this ad with your resume.

Job Details

Jocancy Online Job Portal.