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Duties and Responsibilities:
Coordinate and schedule the daily loads for drivers to ensure maximum efficiency, profitability, and customer service
Work with customers to ensure their needs are being met
Communicate with drivers constantly throughout the shift to answer questions and solve problems
Organize and complete administration duties
Able to handle high volume of inbound and outbound calls from customers and drivers
Handle a multitude of requests and concerns
Required to complete job files for drivers based on DOT regulations
Must be able to multi task and effectively manage their time
Develop relationships with employees, clients and internal staff
Learn, understand, and follow policies and regulations
Lead, train, and develop self and team
Job Knowledge, Skills, and Abilities:
Must be self-starter (requiring minimal supervision), very organized and detail oriented
Must have the ability and the flexibility to identify and respond to changes in priorities
Oral and written communications are clear, concise, organized, and professional
Must be a proficient communicator and listener
Must present professional and clean image through work attire
Needs to have excellent relationship-building skills
Must be computer literate with high level of proficiency in all Microsoft Applications
Must have the ability to work in a high pressure, fast paced environment
Customer Service experience is a plus
High energy/upbeat personality
Shift:
Monday Friday; 40 hours per week
4:30p 1a
Potential Overtime with weekends
Holidays are mandatory
To apply for this position, reply to this ad with your resume.