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POSITION/TITLE: Field Service Engineer/Representative
REPORTS TO: Director of Sales and Service
LOCATION: Altanta, Georgia, East Coast and Southern states
Company Info:
Privately owned paper and pulp manufacturing company
POSITION SUMMARY:
The Field Service Engineer/ Representative with paper mill or pulp and paper machinery experience. Road Warrior, travel 75% or more. With strong mechanical and electromechanical aptitude and mechanical troubleshooting skills. Wood products industry experience a must. Knowledge of MS Word, Outlook, Excel and PowerPoint required. This position requires extensive travel as well as occasionally working evenings, weekends, and holidays. Clean driving record and a US Passport are required.
Responsibilities
Serves existing accounts by analyzing orders; customer equipment and parts needs, planning weekly schedule; investigating complaints; resolving problems. This is a Field Service position requiring extensive travel and occasional evening, weekend and holiday work. Wood products machine experience a must.
Establishes parts/service needs by studying system requirements; ordering and gathering components and parts to match customer needs
Maintains rapport with customers by scheduled visits, identifying needs, quoting recommended parts, recommending system improvements.
Documents service and installation calls by completing forms, reports, logs and records.
Some overseas work and travel is likely.
Skills/Qualifications:
Knowledge of and work experience in the wood products heavy machinery industry.
Associates Degree or higher, from a technical or military school or equivalent
At least a few years of experience as a mechanical field services provider with excellent customer service skills
Strong mechanical and electromechanical aptitude and strong mechanical troubleshoot skill required
Ability to analyze information, make judgments, build strong relationships, maintain equipment, communicate effectively (both written and verbal) write reports, maintain confidentially, achieve results, and focus on quality
US Passport and a clean drivers license
Job is contingent on having no criminal record and credit check, drug text and physical examination
Compensation:
DOE Strong base + commission (full office equipment as well as truck provided)
