Vacancy expired!
Job Profile: The Assistant Property Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community. The Assistant Manager will perform any combination of routine calculating, process and post resident rental payments, process and post new lease payments. The Assistant Manager will process late fees, communicate said late fees to residents, and evict residents when necessary.
Duties and Responsibilities:
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Files own guest cards and maintain according to established procedures.
Tour community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Process applications for approvals. (i.e., credit check, rental history, etc.)
Ensure apartment is ready for resident to move-in on agreed date.
Perform follow-up procedures on prospects that did not close and attempt to close sale again.
Secure new residents signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Monitor renewals. Distribute and follow-up on renewal notices.
Assist in monitoring advertising effectiveness.
Distribute all company or community-issued notices.
Represent the company in a professional manner at all the times.
Administrative
Operate computers programmed with accounting software to record, store and analyze information.
Understand the lease documents and contracted credit report summary.
Accept rental payments and post rents to the computer.
Comply
Record monies collected and prepare bank deposit slips on an on-going basis.
Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Prepare statement of accounting notices for past residents.
Prepare, review and close financial books for assigned properties on a monthly basis.
Provide accounting support to Property Managers.
Assist in lease transactions by typing leases, gathering applicants history and credit approvals.
Assume Community Managers duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
Provide general clerical assistance to community office
Create/maintain spreadsheets
Enter new leases, renewals, and lease changes prior to giving to Property Manager
Send property-wide emails when necessary
Assist with the collection and submitting of payrolls.
Resident Retention
Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request.
Answer questions for residents about community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to residents on all matters.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions.
Enforce policies of the community.
Neighborhood Marketing
Advise residents of referral concessions (if permitted).
Distribute newsletters, pamphlets, flyers, etc.
Assist in conducting market surveys and shop competitive communities.
Knowledge, Skills, and Abilities:
Must possess strong attention to detail and sales ability.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, professional always throughout the workday and/or whenever present at the community.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Please send a resume over to villasatwillowcreek@gmail.com or drop off a copy of your resume Monday through Friday from 9:00am to 5:00pm 4500 Water Tree Dr. Memphis, TN 38118
Negotiable pay
