Sr. Systems Specialist (DevOps)

Sr. Systems Specialist (DevOps)

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DevOps Systems Specialist will be responsible for managing support and operations for the DevOps Stores functional area. This role will work closely with the Store DevOps leadership team to ensure compliance on support and operations, provide progress reports and status reports weekly. In this role you will be expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training.

This role's primary responsibility is to ensure the DevOps JIRA ticket queue is managed appropriately, by ensuring each of the DevOps engineers have what they need to be able to successfully complete their assigned work, coordinating with other IT teams (Infra, Network, Security, QE) and business team members, with the goal of all Store DevOps tickets being worked on as effective and as efficient as possible with effective communication.

The operations support specialists should work to ensure that the IT Store DevOps team operates in a way that meets the needs of their customers effectively. To do this, they may conduct data analysis, ticket pareto, surveys or use other methods of information gathering, to help identify areas in which the team can improve.

Interested candidates should be very well versed with various Software Development Life Cycle (SDLC) phases. Should have hands on experience with ITIL and industry best practices. As the role will need to coordinate various Release Cycles and ensure close co-ordination with various deployment teams across different vendors. Needs excellent written and communication skills with customer centric focus.

Should be a team player, highly motivated, self-driven, critical thinking individual with flexible work schedule.

Job Description Specification / Skills / Experience:

• Bachelor's degree is required. Preferably in Computer Science, MIS or equivalent degree.
• With 5 - 7 years of experience in support and operations
• Prior experience with monitoring tool (like SiteScope, Grafana, DynaTrace, Elastic Search)
• Good understanding of ITIL standards
• Good understanding of SDLC processes
• Good Understanding of Critical Incident Management procedures
• Good understanding of ticket tracking and reporting systems (like JIRA, Service Manager)
• Understanding of the software product market dynamics and software development processes
• Good Understanding of Change management and Release management
• Familiar with CI/CD (e.g. GITLab, Jenkins, Sonar Cube)
• Good Understanding of Agile methodology
• Have worked in regulated environment and is very well versed with its the documentation
• Proficient in Microsoft Visio, Project, Office and collaboration tools
• Excellent critical thinking, analytical and problem-solving skills
• Excellent communications skills and ability to guide and mentor junior resources
• Good motivational skills
• Strong negotiation skills
• Exceptional organizational skills
• Awareness of internal and external customer needs