Zycron has joined with a Civil Services company in search of an
IS Service Desk Tech for a Contract-to-Hire position in Nashville, TN for a night shift position. Responsibilities:
Diagnose and resolve incidents using documented procedures to perform responsibilities.
Perform or monitor system health checks or maintenance tasks following established procedures.
Understand job scheduling tools, activation, monitoring, and storage.
Maintain and convey basic knowledge of server operating systems, file systems, data center critical infrastructure, and basic data recovery.
Maintain and convey basic knowledge of Networking protocols, principles, and concepts.
Convey information concerning critical issues clearly and concisely to appropriate personnel.
Understand the installation, configuration and ongoing usability of computing devices, peripheral equipment and software.
Perform network and computing device troubleshooting remotely where possible.
Escalate unresolved issues in accordance to established guidelines.
Train and orient customers in use of hardware and software as needed.
Be available to answer phones at all times.
Take ownership of, and resolve/action customer emails within established timelines.
Required Knowledge/Skills/Abilities:
Great Customer service skills, understanding the role of being the “Voice of the Customer”
Excellent organizational skills and detailed oriented
Experience working in a team environment as well as the ability to work independently
Ability to identify and lead resolution of problems to provide better service to customers.
Responds to customer requests or inquiries in a timely manner using established methodologies and practices.
If interested in learning more about Zycron and this opportunity, please submit your resume for consideration to Kelly Parsons at
Job ID Number: 69236 (Please reference in call or email)
Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job. We look forward to working with you. Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government. To learn more about our services visit www.zycron.com
