Long term contract with possibilities of extensions and/or full time hiring!
#7 for Top Companies for Executive Women!
#132 America s Best Employers 2018! #240 World s best employers 2017!
#62 Best Employers for Diversity in 2018!
Ranked 12th on Diversity Inc Magazine s 2018 list!
Autonomy and an awesome work environment!
Work for a well-liked and respected manager
Scored a 100% on the Corporate Equality Index continuously since 2005 by HRC!
If that s you, get your foot in the door with our client now! Job Type : Contract Location : Nashville, Tennessee Pay : Good Pay Job Description What you will be doing:
This job requires the performance of a professional and responsible individual that is able to provide excellent customer service while answering telephone inquiries from employees, retirees, line HR, and vendors. Must exercise initiative and ownership in the performance of handling a high volume of incoming employee benefit calls and emails. Be able to accurately interpret, administer, and articulate complex plan and administrative rules; be able to think logically and actively listen. Position also includes administrative tasks associated with employee enrolment and eligibility.
Work under general supervision. Independently perform most team functions without assistance. Strive to resolve most questions and problems. Escalate only the most complex issues to specialists. Be able to welcome feedback from call monitoring and coaching sessions and then turn those areas of opportunities into strengths by implementing that feedback into daily routine.
Make all customer calls the #1 priority. 85% phone availability.
Handle all customer calls with the highest level of customer service in a courteous and professional manner.
Research and resolve all customer issues and concerns using desktop resources and subject matter experts.
Communicate accurately all plan rules and provisions.
Document accurately and timely online call notes in a manner that others can understand the nature of the call and actions taken for resolution.
Support Human Resources in their use of benefit resources and assigned administrative tasks (i.e., must understand resource content and administrative process).
Coach employee on use of external resources.
Return all phone and email customer inquiries within 48 hours.
Research inquiries against Call guide, SPD s and other tools/job aids.
Share ideas for service and process improvements at team meetings.
Maintain ongoing documentation of process and procedures.
Perform related duties as assigned by Benefits Contact Centre Manager.
What you will need:
A High School Diploma is the minimal education requirement
As this is a customer service position supporting Cummins benefits hotline, it would be preferred that candidates have experience in a benefit call centre setting. Knowledge of employee benefit plans and administration is expected
Organized approach to working in a multi-task position with excellent attention to detail and deadlines with a sense of urgency
Ability to research and interpret benefit plan rules
Ability to express ideas clearly in both written and oral communication
Proficiency in usage of basic Microsoft Office applications - OneSource OAB, Word, Excel, Lotus Notes
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Ethan Anderson
