eSales Agent - Crest Honda

Crest Honda is seeking a motivated and customer-focused eSales Agent to join our sales team in Nashville, United States. In this role, you will be responsible for engaging with prospective customers through digital channels, managing online inquiries, and driving sales through exceptional service and product knowledge. As an eSales Agent, you will be the digital face of our dealership, building relationships with customers and guiding them through their vehicle purchase journey.Respond promptly to customer inquiries via email, chat, phone, and other digital platformsGenerate and qualify leads from online sources and manage follow-up communicationsPresent vehicle inventory, features, and financing options to prospective buyersSchedule and coordinate test drives with customersMaintain accurate and detailed records in the customer relationship management (CRM) systemMeet or exceed monthly sales targets and performance metricsProvide expert product knowledge and consultation to customersProcess online transactions and ensure proper documentation completionCollaborate with the sales and service teams to ensure seamless customer experiencesTrack sales activities and provide regular reports on performance and pipeline statusIdentify customer needs and recommend appropriate vehicle solutionsFollow up with customers post-purchase to ensure satisfaction and encourage referrals