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Company Overview:
NoneJob Description:
Main Responsibilities:
This role combines strong technical skills with an emphasis on delivery high level of customer service.
Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment.
Advanced troubleshooting technical issues on desktop/notebook computer equipment.
Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
Strives to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Field Services Management on issues that impact the entire operation at a given site
Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery.
When required - provides onsite shadowing to NTT Data Program Field Service Team.
Nice to have experience will include low-level configuration and support of server /storage equipment when guided by more senior personnel. Trouble shooting of network drops and or cabling.
Basic Qualifications:
Minimum of one year experience of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Minimum of one year of troubleshooting skills
Minimum of one year experience diagnosing and correcting end user computing issues in a Windows environment or formal training in information technology.The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
