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FoodService Quality SpecialistID1909168Your Role:In your rewarding role as a Food Service Quality
Specialist, you will be responsible for promoting and maintaining a positive
service culture by making patient and nursing rounds, and collecting survey
information independently. Encourages the relationship between the patient and
the food services employees by translating the patient needs to improve patient
satisfaction and experience. Implements new processes and resolve issues,
monitors and audits all activities for patient meal service.Requirements:High School Diploma or GED (or equivalent
experience) and 4 years relevant experiencePreferred:Bachelor Degree in
Nutrition or Hospitality . Previous experience in food service a plusQuality assurance,
quality control experience. Ability to
mine data and analyze it. This job will
look at data daily and translate it into actions that can improve the patient experience.Patient Experience
– interface daily with multiple departments and staff. Experience in communications and counseling
helps, as does a clinical background (DTR, RD, CNA, etc.). Combine these skills with critical thinking
skills and a passion for advocating for patients.Position Shift: DaysJobDuties:Rounding with patients and nursing (75%), partnering
with the clinical RDs on challenging nutrition needs (5%), data collection and
analysis (10%) and special projects (10%).Click
Here To View The VUMC Promise of DiscoveryDiscoverVanderbilt University Medical Center:Located
in Nashville, Tennessee, and operating at a global crossroads of teaching,
discovery and patient care, VUMC is a community of individuals who
come to work each day with the simple aim of changing the world. It is a place
where your expertise will be valued, your knowledge expanded and your abilities
challenged. It is a place where your diversity — of culture, thinking, learning
and leading — is sought and celebrated. It is a place where employees know they
are part of something that is bigger than themselves, take exceptional pride in
their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance
health and wellness through preeminent programs in patient care, education, and
research.VUMC RecentAccomplishmentsBecause
we are committed to providing the best in patient care, education and research,
we are proud of our recent accomplishments:
USNews & World Report: #1 Hospital in Tennessee, #1 HealthCare Provider in Nashville, #1 Audiology ( Bill Wilkerson Center at http://www.vanderbilthealth.com/billwilkerson/ ), 9 adult and 9 pediatricclinical specialties ranked among the nation's best, #15 Education and Training
TruvenHealth Analytics: among the top 100 hospitals in the US
Becker'sHospital Review: oneof the "100 Greatest Hospitals in America"
TheLeapfrog Group: grade"A" in Hospital Safety Score
NationalInstitutes of Health: among the top 10 grant awardees for medicalresearch in the US
AmericanAssociation for the Advancement of Science: 12 facultymembers elected fellows in 2014
MagnetRecognition Program: Vanderbilt nurses are the only group honored inMiddle Tennessee
NashvilleBusiness Journal: Middle Tennessee's healthiest employer
AmericanHospital Association: among the 100 "Most Wired"medical systems in the US
CAKEY RESPONSIBILITIES:
Serves as the primary escalation point for patient/nursing concerns or to provide guidance to ensure accurate execution of patient requests.
Establishes contact with each patient; educates patient on meal service and ordering process.
Reviews patient’s diet order; and provides special oversight to advanced diets.
Monitors and audits patient experience data; rounds each unit to ensure patient satisfaction on food quality, food temperature, and service received. Partners with food service leaders on process improvement projects.
Provides education to food services employees.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES:HOSTING & RECEPTION (ADVANCED): - Demonstrates the uppermost levels of expertise in applying hosting and reception in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers results in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for the organization.DOCUMENT AUDITING (INTERMEDIATE): - Auditing is conducting an independent review and examination of records and activities in order to test the adequacy and effectiveness of procedures, policies, standards, rules, capabilities and other aspects to ensure compliance with established policy and operational procedures, and to recommend any necessary changes.CUSTOMER SERVICE - (ADVANCED): - Demonstrates a high level of customer sensitivity and has shown insight into customer business issues. Demonstrates a work ethic where customers display confidence and trust in the service provided. Anticipates, plans for and meets increases in customer needs and service levels. Removes barriers and establishes procedures to improve organizational customer service activities.MEDICAL TERMINOLOGY & DOCUMENTATION - (INTERMEDIATE): - Demonstrates mastery of medical terminology and documentation in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.CORE ACCOUNTABILITIES:
Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.
Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precedent.
Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas.
Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.
CORE CAPABILITIES:SUPPORTING COLLEAGUES (S4):
Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
DELIVERING EXCELLENT SERVICES (S4):
Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
Solves Complex Problems Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
ENSURING HIGH QUALITY (S4):
Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
MANAGING RESOURCES EFFECTIVELY (S4):
Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
FOSTERING INNOVATION (S4):
Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
High School Diploma or GED (or equivalent experience) and 4 years relevant experienceLicensure, Certification, and/or Registration (LCR):Physical Requirements/Strengths needed & Physical Demands:
Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
Movement
Occasional: Walking: Moving about on foot.
Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device
Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
Occasional: Push/Pull: Exerting force to move objects away from or toward.
Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces
Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.
Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees.
Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.
Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
Frequent: Sitting: Remaining in seated position
Frequent: Standing: Remaining on one's feet without moving.
Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
Frequent: Bimanual Dexterity: Requiring the use of both hands.
Sensory
Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
Continuous: Smell: Ability to detect and identify odors.
Environmental Conditions
Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.
Job Food ServiceOrganization: VUH Nutrition Pt Svcs Team 15 201988Title: Food Services Quality SpecLocation: TN-Nashville-The Vanderbilt Clinic (TVC)Requisition ID: 1909168Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.
