Service Desk Technician (Onsite)

Service Desk Technician (Onsite)

20 Feb 2025
Tennessee, Nashville, 37236 Nashville USA

Service Desk Technician (Onsite)

Vacancy expired!

Job Title: Service Desk Technician
Primary Skills: Service Desk Technician
Work Location & Reporting Address: Nashville, TN (Onsite since day 1)
Contract Duration: 6+ Months
Minimum years of experience: 5+
Job ID: 201396
Rate: $16/hr on W2 (No Benefits) OR $18/hr on C2C (All Inclusive)


JOB DESCRIPTION:

To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.

Work Experience: 2 to 3 years

  • Should have excellent communication and English-speaking skills
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Knowledge of basic computer operations.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Thanks,
Surendra Tummalacherla
San Diego
SoftHQ Inc
Consulting Development Staffing

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Job Details

  • ID
    JC49312595
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    SoftHQ, Inc.
  • Date
    2023-02-19
  • Deadline
    2023-04-20
  • Category

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