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We are looking for a Showroom Coordinator to join our growing team.At PDI, our goal is to always be committed to providing quality products with prompt, efficient, courteous service in all segments of our business. We pride ourselves in keeping flexibility of procedures and policy at the forefront so that customer needs are always satisfied.Since 1973, we have maintained our position as a leader in the wholesale distribution industry and offer first-class service to customers in the residential and commercial plumbing industries, as well as, home builders, interior designers, remodelers, and homeowners. We operate eight branch locations and seven showrooms throughout Georgia, Tennessee, and South Carolina.Function: The Showroom Coordinator will be responsible for providing administrative support Sales Consultants by maximizing the customer experience by implementing the PDI Premium Client Service Standards. The ideal individual will serve as the point person for all showroom-related activities. They will possess outstanding communication skills, telephone etiquette, and time management skills.Specific responsibilities include: Sales Management (70%), Store operations (30%). The Showroom Coordinator supports the sales team by performing administrative duties and organizational tasks.Competency Profile Includes:
Core Values that promote and contribute to the Team’s Success and the PDI Brand
The sales assistant must be able to balance multiple responsibilities at once with little supervision.
Enthusiasm, professionalism and follow-up skills are invaluable in this position
The Sales Assistant is a liaison between the Sales Team and the Customer
Compliance with all policies and procedures
Job Duties and Responsibilities:Sales Management (70% of the time)
Achieve/Maintain
Overall support in achieving store monthly sales goal
Daily Edits
Daily Traffic Log and Rotation in locations that apply
Assist’s showroom team in PO Management, PO Tracking, Open Orders, Transfers, Split Orders, and Deliveries, Re-ordering of broken missing product, Warranty Claims, RECON, and daily Deposits as needed
Assist showroom team in support of the internal and external customer with all aspects of the sales process as needed.
In locations that apply, assist and coordinate with Showroom Manager on showroom schedule not limited to Trainings, Appointments, Weekly Schedule, Display Installations
Uses Customer Service techniques such as; actively listening, asking open-ended questions, to promote and build customer loyalty
Develop and maintain operational proficiency with all software and job-related programs
Showroom pricing and signage
Thank you log
Promote
Yourself
The PDI brand through communication, personal appearance andprofessionalism
The PDI Core Values and Best in Class Service
In-store events by attending and actively promoting the stores value ad
Maintain client relationships
Assist in all phases of the client experience
Order and Maintain literature and samples for the store
Order and Maintain all necessary supplies for showroom (office supplies, customer treats)
Check personal email and store voicemail daily. Follow up on client communication within 24 hours
Assist in resolving customer complaints graciously and quickly, providing solutions and timely follow up
Manage time by
Support the Coordination of sales floor coverage, office time, and customer appointments
Managing operational, selling, and non-selling tasks daily, prioritizing to maximize job efficiency
Self-Development
Actively participate in 40 hours of approved corporate and / or vendor provided, product and sales trainings
Maintain Personal Training Log by updating all trainingactivities
Take pride in personal contribution and know personal performance results
Develop detailed knowledge of all product lines and features and benefits
Store Operations (30% of the time)
Maintain
100% compliance on Standard Operating Procedures (SOP)
All voice, in-person and electronic correspondence with a sense of urgency
Open orders, bids, and purchase orders with high level of urgency and detail
Sales tools, resources, collateral and overall cleanliness of the Store/Showroom.
Promote
Team atmosphere by assisting colleagues’ customers in their absence
All PDI family of Brands
Suggestions for store improvement and sales/service development
Maintain client relationships
Assist in all phases of the client experience
Order and Maintain literature and samples for the store
Order and Maintain all necessary supplies for showroom (office supplies, customer treats)
Check personal email and store voicemail daily. Follow up on client communication within 24 hours
Assist in resolving customer complaints graciously and quickly, providing solutions and timely follow up
Participate in
On-going trainings
Staff & Company meetings
Industry events, including but not limited to ASID, NKBA, NARI
Position Requirements:
Preferred 1-2 years’ experience in a customer service/sales position, preferably in the soft line, home
improvement, or hospitality Industry.
Must possess strong verbal and written communication skills and be results oriented.
Candidate is also self-developing and approachable, and an individual who values teamwork and collaboration.
Candidate must have strong computer knowledge and skills including but not limited to Microsoft Office, Excel, PowerPoint, and or drafting software. In addition they must have the ability to learn the PDI business and operating system
The candidate will be required to take a Personality Assessment and or Caliper Assessment
ID: 2020-1413 External Company Name: Plumbing Distributors Inc External Company URL: http://relyonpdi.com/
