Specialist, Production Services Infrastructure Support

Specialist, Production Services Infrastructure Support

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Overview

Functional Title - Specialist, Production Services Infrastructure Support

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the bank, colleagues and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of

TSG - Technology Production Services, our Production Services Infrastructure Support Specialist is responsible (and not limited to):

• Client-Driven: Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure
• Ensures the Resiliency and Stability of our Production Environment
• Deliver the bank-s Client connectivity infrastructure & communications technology platform
• Support and deliver innovative end-user technology solutions

Role Description :

• Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment.
• Maintains and supports moderately complex infrastructure environments.
• Performs complex troubleshooting as a subject matter expert.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Monitors infrastructure and respond to incidents, perform routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution.
• Escalate to second level infrastructure support for new or high priority incidents.
• May review and execute Change Management scripts.
• Leads major incident management calls for resolution of high priority incidents.
• May mentor or provide guidance for junior team members.
• Contributes to the achievement of area objectives.
• Diagnose and resolve all levels of hardware, and operating system problems, acting as the primary support person for more than 2000+ Windows server in Banking environment
• Provide the primary technical expertise for the design and installation of new windows servers on demand.
• Monitor all system alerts and assist to resolve complex issues in system for windows servers
• Administer efficient work of servers and system and provide support to everyday operations.
• Supervise system software processor and prepare upgrade strategies for Windows server.
• Operating system knowledge - Should be expert at Windows OS and hands on experience. Should be capable of fixing vulnerability reported on these platforms and provide remediation within TTR time.
• Vulnerability management - Candidate must have good hands on experience on Vulnerability management, to identify the fix based on CV numbers, java and OS related fixes.
• Good knowledge on VMWare ESX host maintenance and resource management - Memory/CPU/Disk addition/removal.
• Expertise on Veritas cluster and volume manager products. Configure/upgrade and maintenance of VCS/VXVM.

Preferred Qualification:

• Ansible knowledge with experience on writing minimum requirement scripts and good knowledge on Ansible Tower handling.
• Good experience on Shell scripting and python is added advantage.

Requirement:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. Advanced degree is beneficial.
• 6-10 years of diverse experience in multiple areas of information technology required.
• Experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities / Females / Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.