Purpose: The Hosted Infrastructure Engineer I position is responsible for handling initial requests that come into the Hosted Infrastructure department. This position acts as the face of the department to either clients or other internal teams. In addition to performing scheduled tasks such as daily checklists he/she is also responsible for initial troubleshooting of issues.
This position works closely with Hosted Infrastructure Engineer II to bring issues to resolution quickly and efficiently.
Qualifications
Major Accountabilities: ● Initial Troubleshooting on most requests that come into the department ● Escalate and/or assign issues to higher levels in a timely fashion ● Participate in schedule tasks such as daily checklists ● New Servers and VPN builds ● Participate in on-call rotationEmployment Prerequisites: ● Basic Networking knowledge ● Basic Virtualization knowledge, VMware preferred ● Basic Microsoft Windows Server knowledge ● Basic Linux Server knowledge
Additional Information
Desired Competencies: ● Highly motivated and customer focused ● Excellent professional communication skills (verbal, and written) ● Team oriented ● Attention to detail ● Strong problem solving skills ● Adjust priorities to meet or exceed business requirements ● Balance competing and conflicting demands ● Reinforces team approach through practice both on client projects and internal initiatives
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
