Technical Help Desk

Technical Help Desk

03 Nov 2023
Tennessee, Nashville, 37201 Nashville USA

Technical Help Desk

Vacancy expired!

job summary:

This position is a Technology Helpdesk position and is responsible for the fl eet management processes, answering phones, managing email, triagefor Xerox Multi-function device issues, i.e. print, scan, copy fax. Training to end users. Updating and creating workfl ows.

ESSENTIAL FUNCTIONS:

- Provide fi rst-level IT services or assist in the delivery of higher level services to our customers

- Properly enter all calls into the helpdesk system

- Use predefi ned triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed

- Service Level Agreement parameters

- Ability to use remote desktop applications in order to troubleshoot end user PC related problems

- Ability to resolve standard documented problems with minimal assistance

- Take ownership for customer problem resolution

- Possesses working knowledge of customer support business and technology processes: Call handling processes, Workfl ow troubleshooting, operatingsystem environment, asset tracking, supply inventory managment etc.

- Identify customer-training issues on standard and non-standard products

- Able to contribute to technical discussions with other team members and contributes to the decision making process

SKILLS:

- Able to demonstrate good customer service skills

- Able to demonstrate profi ciency with Helpdesk tools , Microsoft operating systems, MS Offi ce applications and anti-virus software, communicationstechnology devices

- Able to demonstrate basic hardware and software trouble shooting skills

- Able to demonstrate good problem solving & critical thinking skills

- Able to demonstrate ability to work with minimum supervision

- Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)

- Able to demonstrate willingness to work as a team player

- Able to demonstrate good organizational skills and ability to attend to details

- Ability to travel as required

EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred

location: Nashville, Tennessee

job type: Contract

salary: $18 - 19 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

- Provide fi rst-level IT services or assist in the delivery of higher level services to our customers

- Properly enter all calls into the helpdesk system

- Use predefi ned triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed

- Service Level Agreement parameters

- Ability to use remote desktop applications in order to troubleshoot end user PC related problems

- Ability to resolve standard documented problems with minimal assistance

- Take ownership for customer problem resolution

- Possesses working knowledge of customer support business and technology processes: Call handling processes, Workfl ow troubleshooting, operatingsystem environment, asset tracking, supply inventory managment etc.

- Identify customer-training issues on standard and non-standard products

- Able to contribute to technical discussions with other team members and contributes to the decision making process






qualifications:


  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School


skills:
  • Technical Support




  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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    Job Details

    • ID
      JC46916616
    • State
    • City
    • Job type
      Contract
    • Salary
      USD18 - USD19
    • Hiring Company
      Randstad Technologies
    • Date
      2022-11-03
    • Deadline
      2023-01-01
    • Category

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