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Job Summary:
We are looking for an enthusiastic, dependable Patient Service Representative to join our Cool Springs EyeCare team in Franklin, TN.
The Patient Service Representative at Cool Springs EyeCare provides total clinical office support including check-in and check-out procedures, medical records and insurance functions. It is the responsibility of the Patient Services team to make the patient feel welcome and valued, as they are first and last interaction. Their main duties will be verification and entry of patient information & demographics, filing insurance claims, and communicating with the patient and their insurance company as needed. The Patient Service Representative will provide the highest standards and professional services to our patients.
Hours: Full-time
Essential Duties and Responsibilities:
Checks patients in, verifying all demographic/insurance information;
Assists with chart prep/answer phones as needed;
Assists with document scanning;
Ensures proper patient flow;
Collects copays and patient balances;
Changes and updates insurance information;
Ensures HIPAA policies are upheld;
Obtains and mails receipts for patients, as requested. Pre-authorizes and researches insurance coverage as needed for vision and medical examinations and procedures;
Assists with benefit estimates prior to the patient having a procedure, exam or special test;
Fills in Optician and/or Ophthalmic Technician position as needed;
Performs other duties as assigned.
Qualifications:
Education: High school diploma or equivalent.
Experience: 1+ years of experience working as a receptionist or in the medical field is required; Knowledge of medical and vision insurance is a plus; Knowledge of confidentiality and release of information.
Competencies: Exceptional patient service skills; Strong organization skills; Ability to effectively and efficiently handle stressful situations; Passion for working with the public; Excellent interpersonal skills; Detail orientated; Excellent phone etiquette; Ability to multi-task; Ability to work in a team environment; Positive and upbeat attitude; Reliability; Ability to build a strong rapport with the patients.
Benefits:
Competitive base pay with great opportunities for growth/increases
Retirement Plan (401k) with Company Match
Monthly Cash Bonus Plan
Profit Sharing Plan
Paid Vacation/Sick/Personal Time Off
Holiday Pay (8 days/year)
Eye Health and Vision Plan - Self, Spouse, and Family (Contacts, Glasses, Examinations, Professional Services, Laser Surgery Included)
Educational Travel Reimbursement or Allowance
Paid Educational Expenses for Certification Pursuits
Educational and Certification Expenses covered and Cash Bonuses
Tuition Reimbursement
Introductory, Weekly, and Ongoing Training
Philanthropy and Charitable Involvement by Practice and Office
