Senior Application Support Consultant (UBW)

Senior Application Support Consultant (UBW)

Vacancy expired!

Job Description

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• To investigate, document and resolve the application problems passed to the Customer Support team via Unit4’s call logging system.
• To process all support cases adhearing to Service Level Guidelines.
• To deliver various application support and services to our customer base both remotely and on site as required.
• To comply with the Company’s information and Security Requirements and all Company Business procedures, policies and ISO standards.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
• To train and mentor less experienced members of the team around product knwoledge, skills and processes.

Qualifications

We’re looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service.

• Exhibits good analytical and problem solving abilities

• Exhibits excellent communication skills carefully selecting the most appropriate method.

• Full driving license and ability to travel.

• Ability to manage your own time to prioritise workload and meet deadlines.

• Friendly and professional manner with an enthusiastic positive approach to tasks

• Able to use initiative and work alone, and as part of a team

• Strong Team Player.
• Full driving license and willingness to travel as required.

Additional Information

A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.