Release & Deployment Coordinator

Release & Deployment Coordinator

Vacancy expired!

Job Description

We have exciting opportunities for energetic, driven and detail orientated Release and Deployment Coordinators who are eager to be a part of a growing Service Management account. Our government client has recently commenced upon a journey to reshape the departments technology branch and embrace the benefits of a comprehensive ‘Service Integration and Management’ (SIAM) structure. As a result, we are seeking highly motived and dedicated Release & Deployment coordinators to join our established team.

• Planning, coordinating and deploying approved changes on a 24/7 shift rotation
• Scheduling and coordinating technical and non technical resources to action deployment components as per a predefined release/task plan
• Administering change and release records within the IT Service Management tool (ServiceNow)
• Engaging testing resources and validating outcomes to certify deployment results
• Enforcing adherence and driving compliance of processes and procedures throughout a change and release lifecycle
• Identifying, managing, and attempting to mitigate potential risks associated with releases
• Administration of release schedules and post implementation handover documents
• Collaborating with related Service Management teams such as Change, Incident & Problem Management
• Liaising, and developing relationships with internal and external department service providers/vendors
• Participating in, and eventually chairing Release Advisory Boards (RAB)
• Engaging and providing proactive updates to senior stakeholders and leadership when required

Qualifications

• You are committed to the work; you are energetic, proactive and take ownership of your own individual development
• Accountable, and eager to take on new challenges and opportunities
• Comfortable managing client expectations and working strategically
• Strong presentation, positive attitude & exceptional communication skills (written & verbal)
• Comfortable working towards personal performance targets and team metrics
• Ability to chair meetings and interact collaboratively with stakeholders
• Strong attention to detail, and process driven
• Available for afterhours shift rotations
• Comfortable working in a high volume, highly productive role

Previous experience working in another Release role (6+ months)– required
Previous experience using the ServiceNow ticketing platform– highly desirable
Previous exposure to Change and/or Release Management– highly desirable
ITIL V3/V4 Foundations or higher– highly desirable
Experience within a ‘Service Integration and Management (SIAM)’ structure– highly desirable

Above all you will be a team player, and whilst you are comfortable working on individual outcomes you will quickly contribute to our culture in a positive way. We are extremely proud of the people that provide these services to the department and we want the best possible applicants to represent the Leidos brand.

Additional Information

Please note all applicantsmust be Australian Citizens with the ability to obtain Baseline Security Clearance.