ServiceNow Administrator

ServiceNow Administrator

09 Oct 2024
Territories, Canberra 00000 Canberra USA

ServiceNow Administrator

Vacancy expired!

Job Description

Our ServiceNow Operational Platform team provides a range of ServiceNow capabilities to our internal Service Owners and Process Owners, and external customers. We are looking for an experienced ServiceNow Administrator to manage the ServiceNow platform including ITSM, SPM and ITOM modules.

As a critical member of the ServiceNow Platform Team the sucessfgul candidate will be working with our Process Owners and customers, helping to implement capabilities and solutions to meet priority business objectives, while working with the Platform Administrators to ensure the stability and sustainability of the overall platform.

This position will embrace both business process analysis and ServiceNow technical skills. This role is suited for a skilled and hard-working individual who possesses strong communication and interpersonal skills, and who is passionate about delivering end-to-end customer-driven sustainable solutions. The successful candidates will have to tackle complex problems requiring a creative mindset to find innovative and elegant solutions.

You demonstrate attention to detail in your approach to solving problems and deliver work products. You take accountability for outcomes and understand the impacts poor solutions have on your team, and the stability of the platform. You work well in an environment where you and your team have a proactive and agile way of operating. As a self-directed individual you don’t tend to wait for management direction to identify what needs to be done and can make sound business decisions on prioritisation. You take a collaborative approach, while also having strong judgement decision making and are not afraid to lean in with the team on critical issues or incidents.

Qualifications

Skills/Experience

  • Experience with ServiceNow Platform Administration
  • Experience with IT Service Management, ITIL certification preferred
  • Attention to detail, strong documentation skills for technical designs and instructions and an ability to adapt to the audience
  • Team player with the ability to cross skill and cross train
  • Goal oriented with a track record of driving through to completion meeting deadlines
  • Excellent communication (written and oral) and interpersonal skills
  • Desire to work in a complex environment full of challenges and opportunities

Additional Information

This role does require the successful applicant to be an Australian Citizen and ideally hold an NV2 security clearance, or be willing to uplift an existing Baseline security clearance.

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

Job Details

Jocancy Online Job Portal by jobSearchi.