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Leidos Australia has an opportunity to support an exciting new key Government contract, supporting Australia and it’s national interests, both locally and overseas.
The Service Delivery Manager willnaturally be customer focused, however require a diverse set of skills and managed services experience in order to be successful.
You will be required to manage the common operating environment services that utilise technologies such as Citrix, Microsoft Active Directory and Exchange to deliver contemporary customer solutions across multiple domains. Managing SLAs, KPIs, incidents, schedules, risks and scopes of work are key focus areas for this role. You will need to ensure operational teams have a clear understanding of requirements; build and maintain strong relationships internally and with the customer, provide day-to-day advice, support and reporting; ensure service quality and delivery standards; identify service needs, plan the service delivery and proactively support efficiencies where possible.
For your role to make a difference, you will be an experienced Service Delivery Manager with exceptional organisational and lateral thinking skills. You will enjoy working in a busy, challenging environment applying your skills alongside a diverse range of stakeholders with a strong customer focus. You will embrace change and be excited by the possibilities change brings. You enjoy variety and appreciate that each day may be quite different from what you planned, as this is the nature of this diverse & challenging role.
Your Service Delivery experience in Federal Government or Private Sector will be equally valued. Your outstanding relationship skills are underpinned by your ability to listen, empathise, synthesize complex information and provide a high level of comfort and assurance to your customer, as a trusted advisor. You are passionate about your field, andthis is reflected in your knowledge of industry best practice.
The successful candidates will also possess:
Successful candidates will be required to be Australian Citizens and be able to obtain and maintain an Australian Government Security Clearance. NV-2 Clearance preferred, but an NV-1 clearedcandidate with strong experience and team fit will be considered.
At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.
