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Cruz Bay Watersports/Ritz Carlton Hotel Concierge
Cruz Bay Watersports, which is a watersports company located in the US Virgin Islands is looking for a Concierge associate for full- time employment on the Ritz Carlton, St Thomas property. We are seeking enthusiastic, dedicated and team oriented associates to staff the Concierge desk. The Concierge desk is the hub of information for activities associated with the Ritz Carlton and the USVI islands of St. Thomas and St. John. We are responsible for booking guests on excursions, restaurants, activities, as well as providing information on transportation and the surrounding area.
We are seeking team members who excel at customer service, enjoy communicating with guests and are able to deliver an exceptional guest experience. Cruz Bay Watersports offers the opportunity for the right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
Initiate and follow up with guests requests
Confirming guest requests
Booking guests onto excursions
Researching and providing guests with additional information as needed
Communicating guest resolutions with appropriate Staff/Department
Job Requirements
Previous Concierge or Resort experience is a plus
Customer service or service industry service a plus
Strong organizational skills
Positive and enthusiastic attitude
Flexibility and adaptability
Ability to handle a high volume of requests
Ability to be self-starter
Ability to create solutions to guest requests
Adhering the Ritz Brand Standard
Ability to work weekends
Ability to work 8am to 5pm and 11am to 8pm shifts
Team player
