Call Center Specialist

Call Center Specialist

23 May 2024
Texas, Allen, 75002 Allen USA

Call Center Specialist

Vacancy expired!

Scope of Responsibilities/Expectations:
A trusted partner and valued resource for all support needs and business activities within assigned territory.
Examples include:
Above Pricebook quote generation, price exception management, lead management, post-sale support requests: (ERA initiation, 4808, Plan X, order status, expedites, shipping/delivery issues, billing & invoicing, change orders, PSE requests, quality issues, repair, product set-up, customer set-up request, order configuration issues, etc.)
Establish trust and build strong business relationships within the assigned territory.
Be viewed as a strategic partner and extended team member
Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues
Actively work to reduce our go to market teams administrative time spend and convert to increased selling time.
Proactively market the support capabilities of the team and identify next-generation sales support opportunities that will further enable them to sell more, save time and spend more time in front of customers Support local sales teams by driving the adoption of new tools and processes that drive improved productivity/effectiveness through best practices identification and standardization.
Proactively provide orders detail, reporting and tracking out to the Field
Serve as voice of the field and funnel this data to management to drive internal process improvement and operational efficiency opportunities while simultaneously identifying territory/region specific trends requiring attention and support
The extended team member is responsible for attending territory specific calls and meetings (both remote and/or in field).
Intake note: Support the sales team


Start remote then onsite once the office is reopened

Assignment duration: 9 months to start with possible extensions
Temp for now but could turn to direct hire based on the needs of the business and performance
Years of exp - 1-3
Schedule: Mon - Fri - 8 - 5
Interview type: Google Meet - 45 mins possible they it may be 2
Pay rate: $20/HR


Top Skills:
Call center experience
Quote exp
Handling inbound calls - fast pace - up to 200 calls a day
Inputting data in the system - MS Dynamics -CRM
Getting the MR request thru Salesforce

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Job Details

  • ID
    JC13950403
  • State
  • City
  • Job type
    Permanent
  • Salary
    Competitive
  • Hiring Company
    Matlen Silver
  • Date
    2021-05-22
  • Deadline
    2021-07-21
  • Category

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