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IT Director
Alvin, TX 77511
$77k - $103k
Essential Duties
The IT Director, Network and Client Services' primary responsibilities are to plan and provide streamlined, secure, and reliable infrastructure and endpoint support to the user community. The position provides strategic oversight of data center operations, cloud services, and employee and instructional endpoint support services for continuous improvement of the end-user experience. Ensures that systems hardware, operating and software systems, and related processes adhere to regulatory and operational standards. The Director collaborates with IT and executive leadership as well as instructional and functional areas to strategically align projects and goals with the business objectives. This is a hands-on working director position. The Director's goal is to maximize operational efficiency and security of the network and client infrastructure that contribute to student and institutional success.
• Directs and participates in the network and server operations team, provides proactive planning, guidance to maintain secure continuity of services, and implements network/improvement and enhancement solutions.
• Directs and participates in the client support team, provides guidance and assistance to meet service level agreement and customer experience goals.
• Resolves escalated issues and manages emerging risk to services and continuous network performance.
• Develops and implements communication and reporting processes to manage issues, risks and timely delivery of project milestones.
• Directs, creates, and maintains controls, standards, and process documentation.
• Collaborates with the Network Security Administrator to ensure compliance with Texas Administrative Code 202, FERPA, HIPAA, PCI, GLBA, and other regulatory bodies.
• Provides technical management of network and client endpoint operations, ensures that documented service levels are met, and corresponding processes are followed
• Provides technical expertise to enable the correct application of operational procedures. Uses network and system management tools to determine baseline loads and performance statistics. Contributes to the planning and implementation of installation and maintenance activities. Participates in change control discussions and procedures.
• Responsible for regular review, maintenance, and upgrade of mission critical components to continuously improve upon the business continuity and disaster recovery plans.
• Contributes to the development and implementation of strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
• Defines and communicate project milestones, and resource allocation to the administration, department leads, support staff, and end users.
• Benchmarks, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT system
• Participates in negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
• Coordinates and facilitates consultation with stakeholders to define business and systems requirements for new technology initiatives.
• Keeps current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate management on their competitive or financial impact.
Minimum Qualifications
• Bachelor's Degree in the field of Computer Science, Management Information Systems, Information Technology, or related field.
• Requires five years of progressive experience working in an Information Technology department and two years of supervisory experience in an Information Technology department.
• Considerable knowledge of management, budgeting, and business operations
• Proven experience in IT planning, organization, and development
• Ability to travel to off-campus locations, including high schools and Texas Department of Corrections sites, to perform network management and upgrades.
• Must be available for scheduled and/or occasional work outside of normal business hours
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Strong negotiating skills
• Ability to present ideas in business-friendly and user-friendly language
• Exceptionally self-motivated and directed
• Keen attention to detail
• Superior analytical, evaluative, and problem-solving abilities
• Hands on working manager
• Ability to travel to off-campus locations, including high schools and Texas Department of Corrections sites, to perform network management and upgrades.
• Must be available for occasional work outside of normal business hours
Preferences
• Experience with documenting standards and processes, especially in support of regulatory compliance, strongly preferred
• Cisco, Cisco-Meraki, and Sophos networking experience preferred.
• Dell server and storage experience preferred.
• Virtualized server management utilizing VMWare and Hyper-V solutions preferred.
• Experience working in a higher education environment preferred.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® ?
By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
