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OverviewThe job in a nutshell:The Front End Manager is responsible for the successful operation and profitability of front-end operations, with a focus on world class customer service. You will be responsible for the success of your own department through direction and supervision of all department functions; including coordinating displays, and training cashiers, directing and monitoring all department staff. You will also be required to fulfill the duties of the Manager on Duty (MOD) at your store.ResponsibilitiesMain Ingredients:
World Class Customer Service: Providing world class customer service is our number one priority and critical to creating an inviting, full and shoppable department. One of our biggest differentiators is the customer service our amazing good4u crew members deliver! Your focus will be to identify opportunities in the Front End department to improve the customer experience by:
Overseeing the Front End department, running a register and training new cashiers.
Handling overrides at the front end and getting cash drawers for cashiers.
Directing other cashiers to tasks when not busy at the register.
Providing World Class Customer Service and training others to do so
Creating a positive lasting impression on customers by improving front end sets
Achieving Operational Excellence:Operational Excellence is the key to delivering a world class customer experience. This role will partner with the management team to ensure all processes and tasks, from A - Z, are managed effectively and efficiently. Critical areas of focus include: overall customer satisfaction, overseeing front end operations, achieving store financial targets, policy compliance, product signage and merchandising, meeting quality standards, managing cleanliness and sanitation, and ensuring crew safety. You will impact these areas by:
Ensuring the Daily Sales Report (DSR) is completed per company standards.
Monitoring customer wait time and requesting additional cashier help as needed.
Drive an increase in the average ticket.
Analyzing and improving customer service from a full store view.
Managing the special order process.
Leadership & Professionalism -At Natural Grocers we believe Leadership starts with you! Leadership is about integrity, intent, capabilities, results and a commitment to care. This includes always communicating in an ethical, respectful and professional manner, inspiring others to be passionate about our 5 Founding Principles and achieving our strategic objectives, and most importantly, treating your fellow crew, customers, vendors in a civil and respectful manner. In this role, you will:
Train and direct good4u crew to achieve operational excellence in the Front End department.
Partner with fellow store leaders to successfully drive execution of store objectives and be a champion in supporting an ever-changing environment.
Assign staff duties as needed to support the needs of the store.
Lead by example, adhering to company policies, procedures and standards.
Train new Good4U Customer Care members on company policies, procedures and standards.
Drive World Class Customer Service by increasing Good4U Customer Care product knowledge
Be professional at all times and provide appropriate leadership for the staff and the store.
Rolling Up Your Sleeves:You will be overseeing the Front End department, giving you the valuable perspective on how each department functions and how everything comes together to create an excellent customer experience.
All department managers are expected to serve as Manager on Duty (MOD) and work with other department managers to cross-train staff to accomplish all tasks necessary for successful store operation.
Take initiative and demonstrate how to be a team player. There may even be times where you will be required to perform a little scrubbing, dusting and shining as needed!
Getting the Job Done:Able to work weekends, holidays, attend store meetings and work a flexible work schedule – five 8 hour shifts per week.
Moving on Up:We want you to grow with us! Take time to continually increase your product knowledge through store resources. This position offers insight into the overall perspective of successful department operations and the opportunity to inspire and lead others; preparing you for advancement opportunities both in the stores as well as the store support center.
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive. QualificationsRecipe for Success:
Ability and desire to provide World Class Customer Service as a number one priority by initiating customer contact, conversations about products, events and services, and following through
High school diploma or GED preferred
1-2 years of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
1-2 years of experience in front-end supervision
1-2 years of experience supervising others, preferred
Demonstrated leadership skills and the ability to train and develop others
Ability to manage changing priorities and to stay focused with the task at hand with a sense of urgency in the completion of tasks
Highly organized with great attention to detail
Ability to take direction and follow through
Must be cashier trained and able to count currency
Proficient in MS Word, Excel and Outlook
Full schedule availability
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Home Office managers that may not be listed in this job description.Physical Capabilities: HeavyKey for Physical Demands: N = NeverO = Occasional; 1-33% of time
F = Frequent; 34-75% of time
C = Constant; 76-100% of timeActivityFrequencyActivityFrequencyActivityFrequencyNOFCNOFCNOFCLift/Carry:Push/Pull:WalkX10 lbs or lessX15 lbs or lessXSitX11-20 lbsX16-30 lbsXStandX21-50 lbsX31-50 lbsXFine motor manipulationsX51-100 lbsX51-100 lbsXGrippingX100+ lbsXSquat/kneelXBendXDrive:Computer:Twist/turnXManualXData entryXCrawlXAutomaticXUse of mouseXClimbXReach above chestXReach outwardXEnvironmental DemandsKey for Environmental Demands: N = NeverO = Occasional; 1-33% of time
F = Frequent; 34-75% of time
C = Constant; 76-100% of timeDemandFrequencyDemandFrequencyDemandFrequencyNOFCNOFCNOFCnoiseXSharp tools/equipmentXContact stressXcoldXelectrical hazardsXDust/fumesXheatXoutside workXvibrationXwet/humidXheightsXcongested worksiteXConnect With Us!Not ready to apply?for general consideration.Job ID2019-12209Address7400 SW 34th AveCategoryStores
