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COMPANY DESCRIPTION
With over 150 years of combined experience, Davidson Oil, Flying Star Transport and Willborn Fuel Systems supply, transport, store and dispense the petroleum products that keep our communities moving. As a second generation family owned business we strive to provide our customers the confidence of an energy supply chain that consistently works without their ongoing concern.
JOB PURPOSE
Solve customer's fuel system problems in a timely, efficient and correct manner.
KEY BEHAVIORAL REQUIREMENTS
Be a team player
Be outgoing.
Able to give highest levels of customer service.
Not be afraid to roll up their sleeves and get their hands dirty.
Thrive in a moderately fast paced work environment with frequent change.
Be capable of independent decision making within area of expertise while always mitigating business risk.
Be an effective communicator with internal personnel, customers, and contractors
Be able to keep good records, consistently to ensure proper outcomes
Have excellent follow-up skills, ensuring highest levels of customer service and quality craftsmanship.
ESSENTIAL RESULTS
Help create a highly functional, disciplined service team by:
Modeling our company's core values
Never losing sight of the fundamentals that make us successful
Using technology as a competitive advantage
Collaborating with internal and external Davidson Oil personnel, with emphasis on the construction and parts departments.
Ensure the safety, quality, efficiency, and timely delivery of Willborn projects by:
Ensuring highest levels of customer service, executing work orders in a way that builds our brand.
Creates raving fans.
Ensuring timely and thorough response to customer needs, over-communicating throughout the process.
Ensuring all established safety guidelines are followed, without fail.
Ensuring ongoing maintenance, security, and safety of Willborn equipment, shops, tools, and parts
Using accurate & timely record keeping, as well as key performance indicators (KPI's) to create a learning organization that minimizes costly mistakes.
Maintain Willborn product and service offerings by:
Creating and maintaining lasting relationships with customers, vendors, and contractors
Staying abreast of new products, laws, regulations, and certifications needed to be successful.
Meet established revenue, expense, and profit targets by:
Keeping score. Scoring high on all established operational key performance indicators (KPI's)
Meeting or exceeding established sales goals.
Contribute to the overall goals and success of the company by:
Willingly accepting new assignments
Completing other tasks and projects as assigned
Helping team members
Learning new skills
Striving to improve team results
MINIMUM QUALIFICATIONS
Experience/education/training in fueling systems, electricity, plumbing, mechanics, computers, networking, or instrumentation are a plus.
Must be 18 years of age
Must have a clean driving record
Must be able to pass pre-employment drug & background checks
Must have a high school diploma
PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Required to have visual acuity to operate motor vehicles or equipment and operating machines where the seeing job is at or within arm's reach
The worker is subject to outside environmental conditions with no effective protection from the weather and may be subject to both extreme heat and extreme cold.