Vacancy expired!
Donor Experience Officer (DXO) Bookmark this Posting | Print Preview | Apply for this Job Please see Special Instructions for more details. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.Posting Details Position Information Posting Number S05007P Position Title Donor Experience Officer (DXO) Department VP Development Location Arlington Job Family Advancement Position Status Full-time Work Hours Standard Work Schedule Monday-Friday; 8:00am-5:00pmSome local and regional travel required for meetings, events, and conferences.Open to External and Internal Salary Salary is commensurate based on qualifications and relevant experience up to $58,000. Duration Funding expected to continue Pay Basis Monthly Benefits Eligible Yes Benefits at UTA We are proud to offer a comprehensive benefits package to all our employees at the University.To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:https://resources.uta.edu/hr/services/records/compensation-tools.php University Information The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution ( HSI ) and an Asian American and Native American Pacific Islander-Serving Institution ( AANAPISI ), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.Job Summary The Donor Experience Officer ( DXO ), reporting to the Director of Annual Giving, works as a part of a high-performing, donor-centered team responsible for assisting UTA to create deeper connections with its donors and achieve its leadership annual giving goals. Using a variety of channels (email, social, video conferencing, and phone) and sales enablement technologies, the DXO stewards an assigned portfolio of donors by providing outreach and information that increases their engagement with the University of Texas at Arlington and regularly solicits them for annual gifts and cause-based initiatives.Essential Duties and Responsibilities
Manage a portfolio of 1,000 annual giving donors, fostering personalized donor engagement.
Execute an average of 45+ outbound touchpoints per day, using email, phone, social, video conferencing, and text messaging to maintain consistent and relevant donor communication.
Share the impact of their giving, provide updates on university developments, and offer engagement opportunities.
Promote philanthropic opportunities, including university priorities, and crowdfunding projects while maintaining extensive university knowledge and collaborating across teams for a comprehensive multi-channel marketing program.
Additionally, identify and engage alumni influencers and recognize potential major gift donors for referral to appropriate staff.
Performs all other duties as assigned.
Required Qualifications
Bachelor’s degree and one year of professional experience in direct sales, fundraising or marketing
High degree of professionalism and customer service
Adept at using social media, text, phone and video conferencing
Excellent analytical, organizational, and time management skills
Education and experience equivalencies will be considered
Preferred Qualifications
Experience in higher education fundraising as a student or professional
Knowledge, Skills and Abilities
A high degree of professionalism and customer service.
Strong organizational skills and ability to set and meet appropriate deadlines.
Detail-oriented with high attention to follow through.
Proficiency with Microsoft tools (Outlook, Word, Excel, TEAMs).
Excellent written, verbal, and interpersonal communication skills.
Excellent analytical, organizational, and time management skills.
Other Requirements
Working Conditions
May work around standard office conditions. Repetitive use of a keyboard at a workstation. Use of manual dexterity. Climbing stairs, lifting, and moving. Will require frequent local travel and evening and weekend hours. Use of a personal vehicle for work-related local travel. Criminal background conductedSpecial Conditions for Eligibility Working Title Assistant Director – Donor Experience Officer CBC Requirement It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.EEO Statement It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.ADA Accommodations The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.Posting Detail Information Number of Vacancies 2 Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted Special Instructions to Applicants Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.Requirement Questions Required fields are indicated with an asterisk ().
What is the highest level of education attained?
GED
High School Diploma
Associate's Degree
Bachelor's Degree
Master's Degree
PhD or equivalent
What is your skill level using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc)?
No skills/Basic
Intermediate
Advanced
Proficient
How many years of experience do you have in directly cultivating relationships with donors via email, phone, social, video conferencing and texting?
None/less than 1 year
1 to 2 years
2 to 3 years
More than 3 years
How many years of professional experience do you have working in a non-profit fundraising program, soliciting donors to make new gifts and promote philanthropic opportunities, such as university and college giving priorities?
None/less than 1 year
1 to 2 years
2 to 3 years
More than 3 years
How many years of experience do you have using a donor database management system or related software?
None/less than 1 year
1 to 2 years
2 to 3 years
More than 3 years
How many years of experience do you have working in higher education university development environment?
None/less than 1 year
1 to 2 years
2 to 3 years
More than 3 years
Documents Needed To Apply
Required Documents
Resume or CV
Cover/Interest Letter
Optional Documents
