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Job Description
Here in customer service, we are richly diverse and embrace our unique contributions and individual differences. We live life passionately. We act as one team in pursuit of connecting people with the teams, artists and people they love. We're bold, inventive and are constantly upping our game. And we're looking for people who are fully dedicated to providing unique perspectives and are passionate about providing the most memorable experiences for our fans. We hope you'll join us.
What Youâll Do
Surprise and delight our fans in a fast-paced environment including inbound phone calls, emails, and chat
Have authentic conversations with our customers and strive to resolve all concerns going two steps beyond what they ever expected
Increase customer satisfaction and build brand loyalty through providing exceptional service and engagement
Utilize software, databases, and tools appropriately
Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
Take part in training and other learning opportunities to expand knowledge of our company and the role
Who Weâre Looking For
You have a passion for attending live events
Exceptional customer service, active listening, and verbal and written communication skills (previous call center experience preferred)
Highly proficient with computers, especially with CRM software, and strong typing skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Our extensive benefits package includes:
$19.25 per hour (up to $22.00 per hour within the first 6 months based on performance)
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
10% Evening Differentials
10-15% Weekend Differentials
Quarterly Performance Bonus
Yearly Performance Raises
Continued Career Development & Opportunity
Tuition Reimbursement up to $5,250
16+ Days of Paid Time Off
Adoption and Infertility Assistance
Disability Benefits
