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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
As a Senior Solution Architect are an integral part of the Customer Success Team delivering critical services to our customers. You own the technical relationship with assigned Strategic and Premium (if required) clients to support them throughout their partnership with TransUnion's Global Fraud Solutions group. This includes consultations on solution architecture, onboarding support, technical troubleshooting and providing technical expertise for all of our Global Fraud Solution Group's services and platforms for our strategic customers. You will be the customer's trusted advisor and subject matter expert helping them understand our systems and take advantage of the technology.
In this role you lead customer technical engagements across a range of industries, types of projects, platforms, solution interfaces, and provide expert technical knowledge, support and troubleshooting for our solutions and platforms.
In addition, as a senior team member in this field you will collaborate in the development of appropriate integration manuals, training materials, and procedures; proactively seek ways for the solution architect team to improve its processes to enhance the customer experience, and provide value added services and provide sales engineering support as appropriate for the business development group.
What You'll Bring: