Vacancy expired!
Role : Tier 2 Network / Voice Engineer
Duration : Long-term or ongoing contract
Location : Austin, TX
Who We Need:
We are looking to fill a position for a Network/Voice Engineer. In this role the candidate must leverage a high level of troubleshooting to work on and resolve issues with various telephony endpoints and infrastructure. Training on the technologies are provided, but we are looking for a candidate that has a bedrock background in troubleshooting, support, and escalation management.
What You'll Do:
This position has excellent opportunity for growth and direct experience working with collaboration infrastructure/equipment. In addition, the candidate will have the opportunity to work with the industry leader in video collaboration in their engagements.
Job Duties:
- Provide troubleshooting expertise with video Cisco equipment.
- Manage escalated customer engagements providing coordination and customer support for issues beyond the scope of Tier 1
- Review and provide guidance on tickets deviating from process
- Manage and drive problem investigations to resolution.
- Coordinate work efforts with engineers to ensure continual work efforts on outstanding tickets.
- Analyze process flow and determine best steps for ensuring the resolution on Tier 1 tickets
Job Requirements:
- CCNA
- Strong troubleshooting skill
- Time/Self management skill
- Tenacity to drive tickets to resolution
- High level of attention to detail
- Mid level understanding of network topologies and troubleshooting skills for them.
- Mid level understanding of call routing concepts as they pertain to voice.
Preferred Skills/Experience:
- Voice/Video equipment experience.
- Experience with Ticketing processes and ticketing systems (Remedy preferred)
- 3-5 years in a support environment
- CCNA/CCNP Collaboration
If you meet all requirements and are interested please send your updated resume in Word format to
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
