Associate Consultant (Hybrid)

Associate Consultant (Hybrid)

29 Sep 2024
Texas, Austin, 73301 Austin USA

Associate Consultant (Hybrid)

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Seeking an experienced technical consultant to develop hands-on skills and technical proficiency to grow into a future consultant position in Austin, TX. The ideal candidate will have a Bachelor's degree or equivalent in Computer Science or related field and familiarity with modern operating systems.

Role
The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions and interfacing with Sigma vendors.

Responsibilities
  • Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
  • Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
  • Based on predefined schedules, complete client infrastructure management tasks.
  • Visually inspect server patch status, backups, logs, anti-virus, email and hardware checks.
  • Provide automated remote monitoring of backups, ping status, disk space, etc.
  • Under Consultant direction and following client-specific procedures, unpack, patch and test new client computers (workstations and laptops). If required, install various software applications including Microsoft Office.
  • Deliver, install and test computers, peripherals and other devices as directed by Consultant.
  • As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including; virus scans/removals, password resets and device problems (printers, mice, monitors).
  • Ensure equipment and parts are well organized, identified and easily accessible.
  • Enter tickets for time spent on both client and Sigma (internal) work.
  • Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution, escalate to Consultant or VP, Operations.

Requirements
  • Prior experience handling multiple customers at an IT consultancy or MSP a big plus
  • Familiarity with modern operating systems
  • Basic knowledge of networking and security concepts
  • Comfortable with handling computer hardware including adding additional RAM and replacing hard drives, video cards and network cards
  • Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation
  • Physically capable of picking up and moving computer hardware
  • Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
  • Aspiration to become full-time Sigma consultant
  • Must reside in Austin, TX or the surrounding area in order to accommodate client onsite visits

Benefits
  • Medical, dental, and vision insurance
  • Life insurance
  • Long-term disability
  • Paid vacation
  • Paid holidays
  • Simple IRA for eligible employees
  • Class A office space
  • Stocked snack bar
  • Company sponsored outings
  • Fitness center onsite

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Job Details

  • ID
    JC46087953
  • State
  • City
  • Job type
    Permanent
  • Salary
    $45,000 - $55,000
  • Hiring Company
    Sigma Information Group, Inc.
  • Date
    2022-09-19
  • Deadline
    2022-11-17
  • Category

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