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Intro: Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Summary: Commerce Operations is a rapidly growing team within our Global Operations function. Its mission is to build and deliver operations to provide the integrity, experience, and support for Commerce users across the Meta. We’re growing this team to develop new operational capabilities to support Meta’s growing Commerce products, and are looking for people with both the passion and ability to build new operational teams, processes and programs which focus on supporting the customer experience. We partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Meta.Successful candidates for this team are adaptable, creative, have a bias toward action, aren't afraid of being wrong, and can successfully work across various teams & countries.Required Skills: Design programs and processes that foster effective team collaboration, clear vision and that supports achieving organizational objectives
Provide regular reporting and communicate effectively regarding progress against goals, roadmaps and top line metrics
Influence a highly integrated team composed of both technical and non-technical members
Proactively identify, advocate and implement enforcement optimizations and technological innovations
Collaborate and lead relationships with cross-functional teams and stakeholders within Product, Engineering, Product Policy, Product Marketing, Legal, Ops to ensure that integrity projects are effectively prioritized, resourced and executed to meet long term objectives as well as near term deliverables
Demonstrate strong understanding of the Commerce domain, key performance indicators, and conduct deep analysis of the problem space
Mobilize the team towards forward progress, action, and results by anticipating needs and removing obstacles
Responsible for managing multiple Integrity programs using Agile best practices. This includes planning, coordinating with cross functional teams, delegating, tracking status and reporting, communicating to the project team and key stakeholders, and creating the appropriate program documents
Minimum Qualifications: 3+ years Program Management and Operations experience working independently, managing multiple concurrent projects and driving initiatives in a cross-functional environment
Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, and delivering results in a highly organized manner
Communication experience
Knowledge and/or interest in the integrity and/or Commerce spaces
Experience building connections with stakeholders, cross functional partners and team members through effective communication and collaboration and in delivering results in a data-driven environment
Experience establishing programs, leading them end-to-end while scaling for growth in highly matrixed organizations
Preferred Qualifications: Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience
Self-starter, intellectually curious and creative individual
Interest in policy, trust & safety, privacy, investigations, or online operations
Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
