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At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.News Corp is currently looking for an Account Manager to join our client services team to support the 2nd largest real estate website, realtor.com®.The Account Manager works in partnership with the realtor.com® New Homes Sales team and reports to the Senior Manager of Client Services. This position serves as the liaison between sales and our clients and our internal operations and finance functions. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging our teams to be their best every day.This role requires an individual who can successfully manage several tasks at once, ensuring that schedules are kept and deadlines met. Efficiency, accuracy, attention to detail and flexibility are an absolute must and is critical to the success of this role. Excellent organizational, communication, and project management skills are key, as well as the ability to assess priorities and complete assignments in a timely and thorough manner. Candidate must feel comfortable working in a fast-paced environment and interfacing with all levels within our organization and with our clients.Responsibilities will include:Partner with our New Homes sales team to ensure successful media campaign development and implementation on realtor.com
Create proposals/media plans in response to agency/client RFPs (Request for Proposals)
Research available inventory and products to best fit the client’s business needs
Create targeted, optimal media campaigns for our builder clients
Implement new IOs (insertion orders) and revisions in our order management system
Communicate our ad specs to clients and collect creative assets from clients
Coordinate with our Ad Operations team on campaign implementation
Document and escalate technical issues to our Ad Operations team
Monitor campaign performance and optimize campaigns based on client needs
Analyze internal or third party reports to identify campaigns that are at risk of under-delivery; work with clients to optimize campaigns as needed
Validate monthly billing report data prior to client invoicing
Address questions/concerns from builder clients; when necessary, seek answers/details from the appropriate SME (subject matter expert) – i.e. Product Manager, Ad Operations, Billing, etc.
Provide campaign recaps to client
What We Like to See:Superior, detail-oriented communication skills (both written and verbal)
Strong customer service skills, with a drive to exceed client expectations
Highly-developed attention to detail, especially when setting up campaigns
Ability to work effectively in a fast-paced environment, often with time constraints and/or deadlines
Demonstrates respect, accountability and teamwork on a daily basis
Client-faced mind-set in dealing with clients that vary in media expertise
Requirements Include:BA/BS degree
3-4+ years online media experience or commensurate office experience required, with advertising agency experience a plus
1+ years experience using ticketing systems (e.g. Salesforce.com, JIRA)
1+ years using order management systems (Placements.io, Atlas, etc.)
Proficient in Microsoft Excel (e.g. formulas, vlookups, pivot tables)
Proficient in Google G Suite (e.g. Gmail, Slides, Sheets, Docs, etc.)
Do the best work of your life at Realtor.comHere, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.
