User Experience and Design team is responsible for designing innovative, best-in-class solutions across mobile, web and desktop platforms. We are a multi-disciplinary group of user experience designers, visual designers, prototypers and researchers. We collaborate with business and technology partners across the enterprise to build software experiences our users' are passionate about.
We are looking for a seasoned UX Leader and design visionary who will be responsible for a program of work, can lead an existing UX team and provide functional product partnership. We are on a journey to build the future of financial services. We help our clients plan for their future and they are passionate about the tools and experiences we provide.
Why your work matters:
You will lead the Retail Onboarding, Activation & Growth teams that manage and manage the end-to-end digital experience that helps clients start and deepen their relationship with the firm, and the platform that delivers this experience at scale.
You will work with the Product Team and Leadership to help develop the digital tools that make it easier for Schwab representatives and their clients to do business.
You are a UX leader that knows how to collaborate, manage a design team and can help us craft the future of this experience and platform.
You will have the opportunity to provide thought leadership and assistance in developing the client experience and platform strategy; communicating and rallying the team and partners toward shared outcomes.
What you are good at
Design Consulting
Provides thought partnership, direction and design solutions with a multi-faceted team, taking into account how digital, physical, and service channels work together.
Facilitate collaborative design sessions including sketching and ideation, both remote and/or in-person
Effectively partners with product, technology and business stakeholders, leads design reviews with teams and drives decision making.
Represent the design team brand and deliver a consistent design process to partners.
Understand great designs are achieved iteratively through our Discovery and Delivery process our product development lifecycle.
Visualize ideas in a clear form (sketch, diagram, wireframe or prototype) and provide appropriate level documentation.
Presents UX with executive presence including data backed decisions on rationale (analytics, research, usability studies, etc).
Design Management
Set expectation with the Product team, UX Team and help prioritize activities.
Create and maintain design schedules.
Communicate status and agreements with project team.
Mentor design leads and provide creative direction to UX Design team members.
Work with UX Research team members on plan generative and evaluative activities to ensure that our design decisions are based on data.
Work with UX Content Strategy team members on content activities, including strategy and deliverables.
Review work with fellow UX Directors where required, and keep Managers updated on project status while escalating items appropriately.
Team and People Management
Manage and mentor a team of designers, researchers and content writers to grow the team's capabilities and impact within the organization
Takes time to get to know the team and cross-functional partners, is collaborative and provides a supportive environment to excel.
Brings teams together to resolve issues and deal with any necessary escalations in an appropriate manner.
Creates an environment of trust. Is visible and engaged throughout.
Able to present a vision while leading a team through execution. Exhibits both business acumen and design principles in being able to influence others.
Design Expertise and Execution
Maintain the high standards set by the group
Conduct the primary design activities, create deliverables and conduct QA at an expert level.
Participate and proactively support research efforts.
Commit to improving our process and methods with an emphasis on both effectiveness and efficiency
Teamwork, Collaboration and Engagement
Work well with all partners to deliver work
Educational - Shares information and process improvements with others so the team grows together.
Strategically listen to feedback and help guide the delivery and presented materials
Has a design position but is not rigidly fixed when presented with new information
Passionate about team, our mission and the needs of our partners and users
Outcome-Oriented-Focuses on productive solutions and resolutions.
Leadership
Resilient - Perseveres through challenges and makes the most of every situation.
Optimistic - Takes the "How might we" and "Yes, and" approach to enhance experiences.
Supportive - Empowers the team and celebrates the creativity, development, and success of others.
Communicative - Guides conversations that are inclusive and adapts, when necessary. Is able to leverage design thinking techniques to lead workshops. Is transparent, prepared, and anticipatory with the team and stakeholder needs.
Organized - Plans own work and the work of others, as appropriate, including coordination across projects.
Leadership
Resilient-Perseveres through challenges and makes the most of every situation.
Takes the "How might we" and "Yes, and" approach to enhance experiences.
Supportive-Empowers the team and celebrates the creativity, development, and success of others.
Communicative-Guides conversations that are inclusive and adapts, when necessary. Is able to leverage design thinking techniques to lead workshops. Is transparent, prepared, and anticipatory with the team and stakeholder needs.
Organized-Plans own work and the work of others, as appropriate, including coordination across projects.
Innovation
Challenging-Questions the status quo by inspiring, not alienating, people.
Motivating-Motivates others with a "what now, what next, what if" approach.
Courageous-Experiments, without fear of failure, to learn and share lessons with others. Tackles hard issues and uncomfortable situations early and effectively, and has a clear point of view.
Curious-Inquisitive, asking the right question at the right time. Demonstrates ongoing improvement as a learner and is proactive or goes beyond role definitions; also stays informed about our business and seeks inspiration and delivers inspiration.
What you have
10 + years of rich interaction design focused on digital products.
2+ year of interaction design experience for touch-based mobile interfaces is a plus.
An online portfolio demonstrating digital design process and thinking.
Experienced with all aspects of a user-centered interaction design process, including user research, user flows, wireframes, usability testing, and annotated design specifications.
Experience working in a collaborative multi-disciplinary team within an iterative process and an Agile development methodology.
Experimental and innovative mindset.
Ability to communicate complex messages and trade-offs and tell a compelling story.
Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
Proficient in design tools like Figma, Mural, InVision, Sketch, Axure, etc.
Experience running design sessions with cross-functional teams.
Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.
Colorado Compensation
Target Total Compensation - 113,000 - 253,000
Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore further .
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
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