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OverviewAramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.DescriptionPosition Summary: The Hospitality Guest Service Associate is responsible for greeting and properly screening all guests/ visitors/ staff at designated locations while providing an excellent customer service experience. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.Essential Functions:
Verify guest is properly screened, using defined process and policy, prior to entrance into the hospital entrance
Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards
Ensures prompt response to guest/customer request for information and escalates any delays or other problems that are identified
Adheres to Aramark safety policies and procedures including the use of proper personal protective gear, and following proper infection control measures.
Other duties and tasks as assigned by manager
Qualifications
Previous guest service and / or patient relations experience preferred
Must have the ability to follow oral or written instructions and directions.
Must be able to communicate effectively with both written and verbal skills
Requires strong organizational skills, accuracy, and attention to detail
Ability to stand, walk, climb, bend, stoop and crouch for extended periods of time
Requires frequent lifting, carrying, pushing, or pulling of up to 25 lbs, with occasional lifting, carrying, pushing, or pulling of up to 50 lbs.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/VeteranAramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.
