Position Information Posting Title Meter Svcs Rep Sr Job Requisition Number AE503847 Position Number 109307 Job Type Full-Time Division Name Customer Account Management Minimum Qualifications
Graduation from an accredited high school or equivalent, plus two (2) years of experience in a field related to the job.
Licenses or Certifications:
Valid Texas Class C Driver’s License.
Notes to Applicants
The purpose of this position is to be responsible for a range of metering activities for utility customers, including but not limited to:
Disconnecting and/or reconnecting electric and water meters, de-energized and energized electric services below 600 volts.
Reads electric and water meters (analog and AMR / AMI meters) and uses hand-held meter reading computer.
Organizes routes using a mobile device (i.e., Toughbook) to document leaks, problems, unsafe meter locations, hazards, and safety issues.
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
Resumes will not be accepted and statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable.
Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
Assessments:
Your skill level in some of the competency areas for this job may be assessed through skills testing.
If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
This position requires a criminal background investigation.
Work Schedule:
This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.
Work hours may include after hours, holidays, and weekends.
Shifts may change according to departmental needs.
Employee may be required to work additional hours outside of regular work schedule.
Driving Requirement:This position requires a Valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite (https://www.austintexas.gov/sites/default/files/files/Employment/newhiredriversafetystandards.pdf) . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.Pay Range $24.89 – $29.18Hours Monday-Friday7:00 a.m. – 3:30 p.m.Job Close Date 10/17/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1520 Rutherford Lane Austin, TX 78754 Preferred Qualifications
Experience working in an electric or water utility, reading electric or water meters
Experience with residential and commercial electrical installations including disconnecting and connecting electric services
Experience using mobile devices such as a laptop/Toughbook to complete field work
Experience using Oracle Mobile Workforce Management ( MWM ) 2.3 or similar Workforce Management System
Experience using ladders and power tools to access property locations to complete work order requests
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Exchanges residential and small commercial meters, including Meter Forms of 1S, 2S, & 12S with a secondary voltage range of 120v – 240v.
Performs metering activities for electric and water utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts).
Disconnects or connects electric and water services, identifies potential tampering, and notifies the proper authority or department.
Performs visual inspections and obtains meter reads from defective or damaged meters using appropriate technology and tools.
Tests electronic meters for accuracy using various types of testing technology equipment.
Interrogates meters both remotely and on-site and acquires reads from the headend system for billing purposes using web-based technology.
Assists on trouble calls, trains others in use of procedures, special tools, and computer equipment used in meter maintenance.
Resolves customer account discrepancies at the meter site, and appropriately communicates findings with the customer and internal workgroups.
Organizes routes using the appropriate technology, to document water leaks, identify and assist with hazards in the field, and reports unsafe meter conditions.
Responsibilities- Supervision and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of meter requirements and theories.
Knowledge of applicable processes, techniques, and methods for applicable metering applications.
Knowledge of city practices, policies, and procedures related to water and electric metering.
Knowledge of meter testing equipment.
Knowledge of metering technology, applications, and tools used to communicate with smart meters to obtain reads.
Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution.
Skill in operating assigned equipment and vehicles.
Skill in operating laptop computers and related software applications.
Ability to maintain a high level of customer service and customer satisfaction while maintaining production goals.
Ability to work cross functionally with multiple city departments.
Ability to train others and work in a team environment on metering projects.
Ability to recognize hazardous metering conditions in the field and take appropriate action.
Ability to read electric and water meters accurately.
Ability to use various meter testing equipment.
Ability to properly lift and carry items weighing up to fifty (50) pounds.
Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters.
Ability to perform strenuous work in all types of weather conditions.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.Supplemental Questions Required fields are indicated with an asterisk ().
Position requires a High School or GED plus two (2) years related experience. Do you meet these minimum qualifications?
Yes
No
Please describe how you meet the minimum qualification for this position.
(Open Ended Question)
This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date?
Yes
No
The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
Yes
No
The work schedule for this position is Monday-Friday, 7:00 am to 3:30 pm. You will be required to work scheduled and unscheduled overtime in this position to meet business needs. Are you able to meet these scheduled requirements?
(Open Ended Question)
Describe your experience working in an electric or water utility and your experience reading electric or water meters.
(Open Ended Question)
Describe your experience with residential and commercial electrical installations including disconnecting and connecting electric services.
(Open Ended Question)
Describe your experience using mobile devices such as a laptop/Toughbook to complete field work.
(Open Ended Question)
Describe your experience using Oracle Mobile Workforce Management (MWM) 2.3 or similar.
(Open Ended Question)
Describe your experience using ladders and power tools to access property locations to complete work order requests.
(Open Ended Question)
This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements?
Yes
No
This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
I acknowledge and understand this position requires a Criminal Background Check.
Optional & Required Documents
Required Documents
Optional Documents
Contact City of Austin Employment Services
Office: 512-978-JOBS (5627)
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