Service Delivery Manager

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Service Delivery Manager

01 Jun 2024
Texas, Austin, 78759 Austin USA
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Service Delivery Manager

Vacancy expired!

Hi,

We have urgent/ Immediate opportunities for Service Delivery Manager in Austin TX (Onsite)

Role - Service Delivery Manager
Location – Austin TX ( locals ONLY or candidates who are willing to relocate on Day#1)
Salary – 140k to 150k per annum.

1.11.1 RESPONSIBILITIES
  • Configure, support and provide subject matter expertise by working closely with
    • globally spread teams IT, business teams , end users and 3rd party vendors
  • Follow up with product vendors on SRs, Patching, bugs and product updates
    • through issue closure.
  • Triage and resolve production support tickets effectively, accurately, efficiently
    • and be adept in problem/defect resolution
  • Mentor and manage medium to large globally spread production support teams of
    • 15 20 Support Engineers
  • Track application metrics, drive insights, and build reports and dashboards to
    • measure results against goals.
  • Liaison with business and IT to improve operational efficiencies in ecosystem
    • and bring in process improvements
  • Support all month end process / business events and give value propositions for
    • on-time period close
  • Drive periodic reviews with Facebook leads (2 - 4x / month)
  • Communicate and explain Vendor's performance, relative to KPIs and SLAs
  • Onboarding/ Offboarding, manage and resolve escalations
    • 1.11.2 MINIMUM QUALIFICATIONS
  • EDI/JAVA/Python/Oracle Fusion (Any one working knowledge)
  • Strong period close / business events knowledge & experience on all
    • modules (Monthly / Quarterly / Yearly)
  • Must have exposure working with 3rd party vendors viz Banks, 3PLs and
  • Highly organized team player with ability to multitask and prioritize.

    • Please send your updated resume ASAP


    Best Regards,
    Azeem Uddin
    Lead Senior IT Recruiter
    Elite Innovative Solutions Inc.
    Direct: (M)

    www.EliteISinc.com
    A Software Development & Recruitment / MBE & HUB Certified / E-Verify Program Participant Company

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    Job Details

    • ID
      JC42076893
    • State
      Texas
    • City
      Austin
    • Job type
      Permanent
    • Salary
      Depends on Experience
    • Hiring Company
      Elite Innovative Solutions Inc.
    • Date
      2022-05-31
    • Deadline
      2022-07-30
    • Category
      Et cetera
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