Service Operations Coordinator(Process Improvement Manager) job

Service Operations Coordinator(Process Improvement Manager) job

10 Aug 2024
Texas, Austin, 78722 Austin USA

Service Operations Coordinator(Process Improvement Manager) job

Vacancy expired!

Service Operations Coordinator
Austin, TX (Remote within Texas)

Worker will perform these tasks:

  • Analyzes and provides oversight of the service level management activities for Applications.
  • Establishes ITSM best practice and processes.
  • Responsible for adherence to processes and quality of service.
  • Interfaces with the Applications Team to identify Service Catalog and Service Automation improvements.
  • Responsible for developing and executing short- and long-term strategic plans to assure service level activities achieve current and future needs.
  • Role will also provide ITD training, guidance and be the overall Applications SME for those processes.
  • Role will manage, report and provide continual service improvement for the Incident, Problem,
  • Change and Request Fulfillment Management processes.
  • Employees at this level are virtually self-supervising and assume direct accountability for the work product
  • Performs research and recommends changes in services, products, and standards to support agency needs
Required Skills and Qualifications:
Years
Skills/Experience
5
Coordinates incidents/problems/changes through resolution while maintaining command and control of the incident response for a large application portfolio.
4
Employ strong facilitation and leadership skills, ensuring responding team members execute required actions under pressure; call out as appropriate when progress
appears blocked
5
Reviews incident/problem/change documentation accuracy as it relates to the application portfolio.
5
End-to-End accountability for the management, communication, ensuring updates are timely and of sufficient quality.
5
Works closely with the other IT tower leads to facilitate incident, problem, and change management activities
4
Experience in the use of KPIs to track trends and drive behavior.
4
Experience using data analysis tools to gain insights into data quality and trends.
Preferred Skills and Qualifications:
Years
Skills/Experience
5
Experience with IT Service Management, ITIL practices
4
Extensive Service Management response planning as it relates to applications.
4
Extensive Service Management Metrics Development and Review as it relates to applications.
4
ITIL Certification v3 or newer
4
Ownership of Incident/Problem/Change processes.
2
Experience with IT Service Management, ITIL practices
3
Strong verbal and written communication skills
2
Demonstrated ability to communicate CMDB, Asset Management concepts, rationale, and implementation tools and techniques
Thanks & regards,
Md Imtiaz
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: ext 116 | Direct: |


F: | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)
An E-Verify Company
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Job Details

  • ID
    JC44741423
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    My3Tech
  • Date
    2022-08-10
  • Deadline
    2022-10-09
  • Category

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