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DescriptionJob LocationUSA, Austin, TXJob Posting TitleService Technician (Austin, TX)The ChallengeGE Appliances (GEA) is looking for a motivated Appliance Factory Service Technician (FST) to conduct in-home appliance repairs. The technician will be responsible for providing an excellent consumer experience during after-sales in-home service.At GE Appliances we put our people first and that includes you. Here are some benefits of joining our team! Service van Medical, Dental, Vision, Life insurance, etc. Specialized tools Various incentive plans 401K and Tuition reimbursement Paid Vacation and Paid Holidays (Up to 12 days) Uniforms and work boots Laptop computer and SmartphoneWhat you will DoJob Description- (What you will do)Conduct appliance diagnosis and in-home repairs in consumer’s homes on GEA’s major appliances
Operate assigned service van through an assigned route to many repair locations
Record all activities related to repairs, routes, and other activities
Maintain high level of skill and proficiency in appliance repair
Attend all training, meetings, and other events as required
Wear uniform & maintain standards of personal grooming & appearance consistent with GEA values
Manage maintenance and stock inventory of assigned service van
Operate van with unwavering attention utilizing methods from Smith Defensive Driving and/or other safety programs
Promote and sell GE Appliances service contracts, water filters, and other products
Meet productivity and efficiency goals as established
Maintain high levels of customer satisfaction through the deliverance of high-quality service
Wear and/or use all appropriate company provided PPE safety equipment.
Follow safety procedures and constant awareness for personal safety and safety of others
Prompt and regular attendance Employees are required to wear the proper Personal Protective Equipment (PPE) such as face mask, gloves, eye protection (e.g.: face shield), etc.
What you need to SucceedPrior relevant military service will be considered in relation to required/desired qualifications listed below.Required QualificationsHS Diploma or General Education Degree (GED)
2 years of trade experience in electrical, mechanical, customer service, HVAC, or Appliance repair.
Permit to work in USA as full-time employee
Have and maintain a valid state driver's license
Be willing to obtain CFC Certification within a reasonable time. Applicants holding a master-level trade/occupational license(s), i. e. HVAC/Mechanical, Electrical, GC, Plumbing may be used to qualify.
Ability/experience diagnosing and repairing major appliances
Proven good communication skills
Self-directed and solid team player
Have verifiable, stable work history
Read and interpret wiring diagrams, schematics and other service information.
Flexibility to work variable hours, including overtime.
Successfully complete background check, physical, and drug screen.
Ability to deescalate situations and rebuild customer confidence in our products
Ability to use a wide range of hand tools, power tools, and vibratory tools
Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
Ability to step up, into, and out of a van and sit for extended periods of time
Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
Ability to use often powered hand tools and occasional use of vibratory tools/equipment
Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. shing/pulling is required
Ability to sit, stand, walk, reach at shoulder level, reach at waist level, bend, push/pull, grasp, pinch, and fine motor/manipulations skills.
Occasional reaching overhead, reaching at knee and floor levels, stooping, squatting, crouching, kneeling, crawling, climbing stairs/ladders, pivoting, twisting, neck flexion/extension/rotation, shoulder circumduction, and laying supine
Desired Qualifications6 plus months of experience with Refrigeration repair
CFC Certified
Certification in appliance repair or Associates' degree preferred
Working Conditions GEA is always reviewing its jobs to find ways to make them less physically demanding and/or to identify additional physical demands that should be evaluated to ensure applicants can perform essential job functions. From time to time, GEA implements new physical demands right after applicants began the hiring process. In these instances, GEA will apply the updated physical demands when making hiring decision. If necessary, GEA will require applicants to be retested to make an informed decision about their abilities to be employed in the position sought, with or without a reasonable accommodation and without posing a direct threat of harm. GEA will employ those who are legally authorized to work in the United States. GE Appliances will not offer sponsorship assistance for this position.“ If you are an individual with a disability or a disabled veteran, and you need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com”GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.REQNUMBER: REQ-9588
