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DescriptionRobert Half Technology is looking for a Support Project Manager to help our client on an upcoming project. The Project Manager is responsible for coordinating and processing enterprise customer orders for new customers and/or existing customer moves, adds, changes and disconnects during implementation from order transition from Sales or Account Management to order completion with final changes in customer billing.Responsibilities:Effectively interact with the Business Services Sales and Sales Engineering team to transition the customer order from Closed Order Won to begin implementation of services with a thorough understanding of order details and requested due date. Initiate the welcome call to the customer early in the order implementation process and continuing to provide ongoing updates to the customer through order completion.
Ensure post-sale order coordination with all parties by acting as the primary contact during order implementation by coordinating with the Customer, Customer’s Vendor, and all required internal teams such as Sales, Operations, Engineering, Construction, Network Provisioning/Design as well as BSP/Order Entry.
Monitor and push the order progress and timelines toward meeting or exceeding customer expectations. Escalate all orders in jeopardy status or that are considered critical in nature as deemed by management. This escalation includes ownership of the issue while providing timely updates until resolution.
Update the appropriate order and project management systems with timely, clear updates on the current status of a customer order.
Manage the scheduling with the customer and/or customer’s vendor as well as the technicians and internal support staff such as Switch Operations, IP Engineering, etc. for final install and activation.
Transition the customer to Account Management once install and activation are complete. Provide all necessary contact information as well as updated escalation lists to the customer.
Other duties as assigned.
RequirementsStrategic Thinking - takes the long term view, evaluates alignment and identifies opportunities, takes into account the wider operating environmentAttention to Detail - able to zoom in to detail quickly and accurately, checks information, picks up inconsistencies and mistakes, can make detailed comparisons between similar sourcesInitiative - identifies ways to improve processes/situations, takes responsibility for improvements or solving problems, sets own standards above prevailing standards, show dissatisfaction with substandard or inefficient activitiesLearning Capability - picks up new skills quickly, develops expertiseOrganizational Ownership & Values Alignment - reliability and conscientiousness, integrity and openness, enthusiasm and engagementEducation: Associate degree in business or telecommunications field preferred or two years of equivalent, relevant experience.Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $22.00 - $26.75 / HourlyLocation: Austin, TXDate Posted: October 20, 2020Employment Type: TemporaryJob Reference: 04160-0011589986Staffing Area: Technology u0026 IT
